Assistant Community Manager - Providence Lakes s Job Brandon area,Florida USA,Real Estate/Property

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Assistant Community Manager
- Providence Lakes Apartments

Full Time Brandon, FL, US

JOB PERFORMANCE STANDARD – Assistant Community Manager
- Providence Lakes Apartments

SKILLS, KNOWLEDGE AND PERSONAL CHARACTERISTICS:
The following attributes are desirable for job success: experience in managing/leasing multi-family properties, computer literate, ability to communicate effectively via both verbal and written communication skills, safety conscious, and preference for detail work, ability to work well under pressure, organizational skills, self-motivation and self-direction, ability to work with/without direct supervision and the ability to become a team leader. Partner well with peers, supervisor, and corporate office support team.

SUMMARY OF FUNCTIONS:
Responsible for conversion of telephone and walk-in prospects to leases, resulting in maintained and increased occupancy, and the inherent responsibility to effectively communicate to existing residents and establish a successful renewal program. Responsible for weekly/monthly reports to include collecting and posting of rents, with additional responsibility to assist the Community Manager with the coordination of day-to-day activities of managing the community in accordance with the established standards.

Responsible for the collection of past due rents each month, including late rent letters, eviction filing and following up for with the collection agency. Assist in office administrative needs including general filing, reviewing and maintaining lease files according to policy and computer records. Identify and strive to meet the resident’s needs.

ESSENTIAL FUNCTIONS:

Duties may include, but are not limited to:

1) Leasing and Marketing:

a. Respond effectively to telephone inquiries to generate prospective resident visits to the property. Maintain a call to show ratio of at least 65%.
b. Show and demonstrate apartments, utilizing relationship skills to demonstrate market ready product and availability to close prospects. Maintain a deposit to show ratio of at least 50%.
c. Follow-up with prospective residents.
d. Monitor telephone and walk-in traffic at property and enter all forms of your traffic into the software system daily.
e. Walk model tour route and open models daily to ensure quality presentation and if necessary, sparkle clean vacant show units.
f. Visit competitors quarterly.
g. Responsible for completing the market survey weekly.
h. Assist with outreach marketing by visiting and connecting with local businesses.
i. Update and maintain social media accounts, including but not limited to, Facebook and Instagram.
j. Manage and optimize the property’s online reputation.

2) Assist Community Manager with resident retention including contacting residents on renewal expiration report each month.

3) Lease Administration:

a. Obtain lease information and complete lease applications. Conduct required screening and reference checks on prospects. Ensure accuracy and completeness of all lease files.
b. Conduct move-in inspections with new residents.
c. Review welcome packet with new resident in a timely manner.
d. Input daily activity into the management software program.

4) Resident Relations:

a. Prepare and process resident service requests.
b. Assist with resident issues and complaints concerning, but not limited to rent payments, service requests and matters pertaining to other residents.
c. Assist with preparation of newsletters and promotion flyers.
2 d. Assist with the planning of community activities and events.
e. Attendance will be required at all resident events unless the absence was approved in…