Cashier, Restaurant​/Food Service

Overview

At Portillo’s we strive to create lifelong memories for both our guests and our Team Members by providing a safe, welcoming workplace where we live our Values of Family, Greatness, Energy and Fun.

• Greet guests with a friendly smile and provide customer service.
• Describe menu items and answer guest questions.
• Quickly and accurately take orders and payments behind the cashier counter and in the drive‑through.
• Maintain a sense of urgency to handle long lines efficiently.
• Work as a team player to help and serve guests and colleagues.
• Pass out food orders to guests, including using rhyme or freestyle skills as needed.
• Take catering and take‑out orders over the phone.
• Check online, catering and phone orders for accuracy, accept payment, serve alcoholic beverages (must be 21), and help guests plan special events.

• Must be 21 years of age or older to serve alcoholic beverages.
• Previous experience working at Portillo’s for at least one year with an average of 20 hours per week over a 6‑month period is preferred for benefits eligibility.
• Ability to work a flexible schedule, including nights and holidays.
• Good communication and customer service skills.

• $15 per hour.
• $2 per hour for hours worked after 11:00pm.
• $2 per hour when working outside in temperatures below 33°F.
• $3 per hour when working on holidays*.

• Flexible schedules.
• Free shift meals.
• Career advancement opportunities.
• Educational benefits.
• Perks and discounts (movie tickets, gym memberships, and more).
• Free counseling and support resources through the Employee Assistance Program (EAP).
• Access to daily pay when needed.
• Monthly “Franks a Lot” Team Member appreciation.
• Health insurance (three medical plans with enhanced mental health coverage, two dental plans, and a vision plan).
• Flexible time off program.
• 401(k) with company match.
• Paid life insurance.
• Employee Stock Purchase Plan (discount on Portillo’s stock).
• Flexible Spending Accounts for healthcare and dependent care.
• Voluntary benefits such as pet insurance, critical illness coverage, and identity theft insurance.

Portillo’s participates in the E‑Verify program. Military veterans are encouraged to apply. We are an Equal Opportunity Employer. Disabled applicants will receive reasonable accommodations if needed. We support a diverse and inclusive workplace.

The above statements are intended to describe the general nature and level of work performed by incumbents assigned to this job. This is not an exhaustive list of all responsibilities, duties, or skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.