Personal Care Specialist; Part Time Brandon, Florida,

Responsibilities

• Engage with and assist patients and/or customers in a customer‑facing, intimate retail environment
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption‑method knowledge to recommend a safe and effective regimen suited to each patient and/or customer's needs; maintain up‑to‑date product knowledge
• Promote a positive, communicative, patient‑ and customer‑oriented work environment
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure store operations run smoothly, properly, and in compliance with applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and the store environment is maintained and compliant
• Maintain hard copy files as required
• Follow security measures and safety compliance procedures

Scheduled shift duties include:

• Front of House:
  Check In, Sales Floor, POS (Kiosk, In‑Store, Pre‑Order), Curbside, Roll Thru
• Back of House:
  Fulfillment, Receiving, Replenishment, Inventory Counts
• Maintenance:
  Uphold cleanliness, safety, and presentation standards throughout the dispensary
• Other duties as assigned

• At least one year of customer service experience; preference for specialty, customer‑facing retail experience
• Ability to meet scheduling and availability requirements (mornings, days, nights, weekends)
• Reliable, responsible, and dependable attendance
• Must be 21 years or older
• Must pass all required background checks including state‑specific cannabis employment requirements
• Possess a valid driver's license or state
• Must remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

• Move around the dispensary and fulfill work assignments; remain in a stationary position if required
• Converse and communicate with individuals and groups directly
• Operate POS systems, computers, and other office productivity machinery (word processing, database, spreadsheets, email)
• Prepare patient and customer orders by moving and placing products
• Inspect and receive detailed information such as patients' and/or customers' dates of birth, orders, or inquiries
• Move inventory and materials weighing up to 30 pounds independently
• Position self to move inventory and materials in storage areas

• Consistent demonstration of excellent customer service skills
• Desire to continuously learn about cannabis, cannabinoids, and the endocannabinoid system – prior knowledge preferred
• Ability to establish and maintain effective working relationships with all employees
• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
• Previous experience with POS systems
• Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, and organizational rules, and standard operating procedures
• Ability to follow instructions and incorporate constructive criticism from managers
• Operate with a high level of professionalism and integrity, including handling confidential information and complying with HIPAA requirements

• Patient‑ and customer‑facing environment
• Ability to work outdoors in varying and sometimes adverse weather conditions
• Exposure to cannabis and/or allergens present in the environment

GTI is proud to be an equal opportunity workplace.