Member Team Lead

Position Summary

Assists management with the supervision of associates in the assigned area of responsibility by assigning duties, communicating goals, providing training on processes and procedures, and offering guidance. Resolves member complaints and issues in line with company policies, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, and coaching. Communicates membership benefits, processes enrollments and upgrades, and encourages renewals. Participates in sales and marketing events, maintains documentation, and strives to meet membership goals.

Provides member service by acknowledging members, identifying needs, assisting purchasing decisions, locating merchandise, and guiding use of self‑service technology. Oversees claims, returns, zoning, merchandise arrangement, shrink and damage identification, and cart availability. Completes accounting records, prepares deposits, manages Cash Fund Transfers, investigates cash discrepancies, and maintains confidentiality. Develops and implements processes, collaborates with managers and partners, monitors progress, and identifies improvement opportunities.

Demonstrates compliance with policies, ethics, and standards, leads teams, coordinates assignments, provides feedback, models change adaptation, respects diversity, mentors, upholds integrity, serves customers and members, delivers results, makes informed decisions, and strives for excellence.

• 6 months retail experience, including operating front-end equipment (e.g., cash register)
• 6 months customer service experience
• Must be 18 years of age or older

• Leading a front-end team
• Supervising experience, including hiring, evaluating, mentoring, developing, and managing workload of others

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, voting, and additional PTO/PPTO for vacation, sick leave, holidays, or other purposes. Amounts depend on job classification and length of employment and meet or exceed applicable paid sick leave laws
• Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.

Walmart at (Use the "Apply for this Job" box below)..

The hourly wage range for this position is $21.00 to $29.00*.

* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed, and multiple premiums may apply if applicable criteria are met.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

2021 W BRANDON BLVD, BRANDON, FL , United States of America

• Complimentary Sam’s Club Membership, access to exclusive pricing, savings events, and a 10% discount on fresh fruits and veggies
• Live Better U – 100% covered tuition and books, with 60+ programs for associates to pursue their dreams
• Clear Pathways – in‑house training programs and community‑based organizations that…