Retail Store Manager

Retail Store Manager

Company: Party Planet Brandon

Location: 939 Oakfield Drive, Brandon, FL 33511

Job Type: Full-time, on-site

Party Planet Brandon is a locally owned retail party store providing party supplies, professional‑grade balloons, balloon "deco", custom printing, rentals, and related products and services for special occasions.

Our employees work in a fast‑paced, customer‑facing environment that values friendly service, reliable product availability, accurate order fulfillment, and organized store presentation. Party Planet encourages collaboration, accountability, and a shared commitment to creating a positive experience for every customer.

Party Planet Brandon is seeking an experienced, dependable, and hands‑on Retail Store Manager to oversee daily store operations and lead our retail team.

The Retail Store Manager is responsible for maintaining a clean, organized, safe, and customer‑friendly store. This position oversees employees, scheduling, customer service, sales performance, inventory, merchandising, cash handling, order management, loss prevention, and operational reporting.

The ideal candidate is an organized and trustworthy leader who can manage the store independently, work alongside employees, solve problems, enforce company policies, and support Party Planet’s continued growth.

• Open and close the store according to established procedures.
• Oversee daily store operations and ensure assigned duties are completed properly.
• Maintain a clean, organized, safe, and customer‑friendly store environment.
• Ensure opening, closing, cleaning, and operational checklists are completed accurately.
• Protect store keys, alarm codes, passwords, customer information, and confidential business information.
• Identify operational problems and recommend improvements to ownership.
• Coordinate with ownership regarding store promotions, seasonal priorities, staffing needs, and business operations.
• Submit a complete daily closing report and weekly management report.

• Supervise, schedule, train, coach, and evaluate employees.
• Prepare employee schedules based on store needs, approved labor hours, and employee availability.
• Assign daily responsibilities and monitor employee productivity.
• Provide employees with clear instructions, performance expectations, coaching, and feedback.
• Enforce Party Planet’s attendance, punctuality, dress‑code, phone‑use, customer‑service, and workplace‑conduct policies.
• Document and address employee performance or behavioral concerns promptly and professionally.
• Assist with interviewing, onboarding, and training new employees.
• Maintain appropriate staffing levels while controlling labor expenses.
• Promote teamwork, accountability, professionalism, and respectful communication.

• Lead by example in providing friendly, professional, and knowledgeable customer service.
• Assist customers with party supplies, balloon products, balloon "deco", custom‑printing services, rentals, and other store offerings.
• Handle customer inquiries, concerns, and complaints professionally.
• Resolve routine customer‑service issues while protecting the company’s policies and interests.
• Enforce Party Planet’s return, exchange, final‑sale, rental, custom‑order, and balloon‑order policies consistently.
• Escalate serious customer concerns to ownership when necessary.
• Maintain established customer‑service standards throughout every shift.

• Monitor daily and weekly sales performance.
• Meet established weekly sales, labor, order‑accuracy, and customer‑service goals.
• Help employees understand and work toward store sales and service targets.
• Identify opportunities to improve…