Sales Professional - Inside Sales

Job Responsibilities

• Lead Generation:
  Holds self-accountable for prospecting a minimum of 1-2 hours each day.
• Obtains referrals from families served by the location.
• Networks and builds community and civic relationships.
• Explains and presents presentations to families served and referred families.
• Maintains and tracks activity levels to ensure productivity.
• Builds relationships with families.
• Responds to client inquiries in a timely, respectful, sensitive and professional manner.
• Connects with families through listening, honest communication and genuine concern.
• Develops an understanding of each family's unique needs and offers solutions that provide value to them.
• Stays in touch with families to ensure satisfaction.
• Prepares for all appointments and performs all procedures with professionalism and attention to detail.
• Follows through on all customer problems and requests.
• Builds trust-based relationships to earn the right to ask for referrals.
• Earns the right to gain referrals to offer protection to family members, relatives and friends by educating them on the benefits of pre-planning.
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service.
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales.
• Shares family concerns with rest of the SCI team.

• Education:
  
  High school diploma or equivalent and 1-2 years of college or equivalent education and experience.
• Experience:
  
  1-2 years of customer service or sales industry experience preferred.
• Licenses:
  Current state or province issued driver's license with an acceptable driving record; insurance license if required by state or province law and as prescribed by each state board.
• Knowledge, Skills and Abilities:
  
  Must be able to pass the Company's internal presentation certification within thirty days of hire; ability to work a number of evenings and/or weekends every month; ability to drive frequently; ability to obtain and maintain an insurance license if required; flexible hours but at times may need to work up to 12 hours in a day; ability to treat others with empathy and respect;
  
  knowledge of computers and some software; customer service skills.

Total target compensation range for this position, including sales incentives, is $50,000- $100,000.

U.S. FL - Brandon.

Equal Opportunity Employer, M/F/D/V. SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.