Collection Operations Specialist II

The purpose of this job is to provide daily operational support for the collection and repossession groups.

Responsibilities:

• Letters:
  • Compliance letter – type letters, labels and envelopes and proof of mailing
  • Mailing of all system generated letters
  • Maintaining copies of letters
• Extension request:
  • Prepare required documents or request same from CDP, update system of record copy, log and mail.
  • Utilize Loan Flow to submit documents for extension. Mailing and tracking extension documents to and from customers.
• Filing:
  • Assisting with filing of Special Assets Department documents
• Mortgage Assistance Packages:
  • Sending packages to customers, reviewing completeness of returned packages and creating letters to customers related to the status of the package.
• Document Imaging:
  • Scanning all compliance letters and other documentation as needed
• Reporting:
  • Other Operating Department report
• Ordering Supplies for the Department
• Paying Vendor Invoices
• Perform additional duties as assigned.

• High School and 2 years college
• 2 years administrative or operational environment
• General knowledge of Banking
• PC Word and Excel
• Data base input
• Team player
• Organizational skills

Physical Requirements /

Working Conditions:

Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note:

This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations.

Come onboard and join our team!

Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:

• Verification of employment, education and other data provided by you on your employment application
• Verification of eligibility to work in the US
• Criminal background check
• Credit check (required for certain positions)
• Fingerprinting (required for certain positions)