Claims Investigator

Claims Investigator in 18 - FORREST COUNTY, MS State of Mississippi

$34,800.00 - $47,239.92 Annually

18 - FORREST COUNTY, MS

F

09/23/2026

9/29/2026 at 11:59 PM Central Time (US & Canada)

$34,800.00

$47,239.92

The goal of the Mississippi Department of Employment Security is to help Mississippians get jobs. Through our network of WIN Job Centers, MDES matches qualified, prospective employees with employers. Also at Job Centers, Mississippians can obtain job training to sharpen their work skills and make themselves more competitive in the job market. The mission statement for the Mississippi Department of Employment Security is "Helping Mississippians Get Jobs."

The email address for the MDES Human Resources Department is Human Capital.gov and the phone number is .

Take unemployment claims, identify eligibility issues, non-monetaryinvestigations/adjudications, audit work search activity, provide customers information on unemployment claims, online support and perform other unemployment insurance eligibility related duties. Perform duties related to the Office of Re-Employment Assistance including but not limited to the following:
Customer service assistance, handling inbound and outbound calls, basic claim intake, creating issues, answering questions and concerns from customers in a timely manner. Proficient communication, oral and written. Processes over payments to include establishing and cancelling over payments. Possess the flexibility to alternate between various duties and programs in the Benefits Department. Perform other duties as assigned by management. Must be available to work flexible hours including weekends if needed.

Some travel may be required. All potential applicants are required to have a valid driver's license and pass an extensive background check.

Excellent customer service and interpersonal skills along with verbal/written communication skills. Strong time management and organizational skills. Must be computer literate and work independently and with others. Must have a commitment to quality and accountability and a broad knowledge of MDES laws, regulations, programs and agency policies related to unemployment.

Typically requires a Bachelor's Degree and 1-3 years of experience. For the Division of Medicaid, an Associate's Degree and 3-5 years of experience.

Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201