Client Relations Manager

Company:
Weichert, Realtors® – Innovations

Location:

Brandon, Mississippi

Employment Type:

Full-Time

Weichert, Realtors® Innovations is seeking a professional, relationship-focused Client Relations Manager to help strengthen and maintain meaningful connections with prospective, current, and past clients.

In this role, you will be an important part of the client experience. You will help ensure that communications are handled professionally, client inquiries receive appropriate follow-up, and clients remain connected with the right members of our real estate team throughout their interactions with the company.

The ideal candidate is personable, organized, dependable, and an excellent communicator. You should enjoy working with people, building professional relationships, managing multiple priorities, and providing a high level of service.

This position works closely with real estate professionals and internal team members to support client communication, engagement, satisfaction, and long-term relationship development.

As a Client Relations Manager, your responsibilities will include:

• Build and maintain positive, professional relationships with prospective, current, and past clients.
• Serve as a key point of contact for client communications and general inquiries.
• Respond to client questions promptly and professionally and ensure appropriate follow-up.
• Follow up with prospective clients and leads to support engagement and maintain strong communication.
• Work closely with real estate agents and other team members to help provide a positive and organized client experience.
• Maintain accurate and up-to-date client records, communication notes, and relationship information in company systems and CRM platforms.
• Coordinate client communications and connect clients with the appropriate real estate professional or team member when necessary.
• Support client onboarding and help ensure clients receive clear information regarding available services and next steps.
• Conduct ongoing follow-up with clients to maintain relationships and support client satisfaction and retention.
• Assist with client outreach initiatives through phone calls, email, and other approved communication channels.
• Professionally handle client concerns and work with the appropriate team members to support timely and effective resolution.
• Identify opportunities to improve communication, service.
• Maintain confidentiality and exercise sound professional judgment when handling client and company information.
• Represent Weichert, Realtors® Innovations with professionalism, integrity, and a strong commitment to client service.

We’re looking for someone who is comfortable communicating with people, takes pride in providing excellent service, and understands the importance of building trust and maintaining strong professional relationships.

• Previous experience in client relations, customer service, account management, sales support, business development, or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• A professional, friendly, and customer-focused approach.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and follow through on commitments.
• Experience using CRM systems, customer databases, or similar business software is preferred.
• Strong problem-solving skills and the ability to handle client concerns professionally.
• Ability to work independently while collaborating effectively with a team.
• Proficiency with common business communication and computer applications.
• Experience in real estate, property management, or a related industry is a plus but is not required.