Communications Coordinator

Overview

Do you enjoy talking on the phone in an office setting and being the first point of contact for phone calls, emails, and chats?

Can you effectively take incoming calls and handle digital tasks simultaneously?

If so, then read on as this may be the role for you.

The Communications Coordinator is a supercharged receptionist, responsible for taking the majority of phone calls and handling clerical tasks, as well as an entry level customer support agent. You will be the first point of contact over digital platforms for most customers and route new and existing customers to the appropriate teammate.

• Answer all inbound consumer sales and support calls
• Ensure all voicemails and inquiries receive timely responses
• Provide Tier 1 basic support and route complex issues as needed
• Update sales database records and create follow-up tasks
• Follow up on all new retail leads
• Call new automated leads to identify or confirm points of contact (POC)
• Review call logs and system activity to provide feedback to management
• Perform clerical work during off-phone periods

• Assist with customer checkout
• Help process warranties and returns

• People-oriented and confident handling phone-based communication
• Able to manage multiple tasks simultaneously
• Experience using a CRM or sales database systems
• Organized, reliable, and able to document accurately
• Ability to follow processes and escalate issues timely