Insurance Customer Service Representative

Job Description

Consider joining a firm with a strong foundation. Our office is expanding, and we are looking to hire the right individual to join our outstanding customer service team. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects. Office or banking experience is a plus!!
Hybrid/Remote available after initial training period
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Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Mon-Fri Schedule

Retirement Plan

Casual Fridays

Summer Fridays

• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Provide exceptional customer service.
• Answer incoming phone calls with a sense of urgency.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Take payments and process customer policy change requests.
• Responds to all inquiries, within specified timeframe.

• Property & casualty insurance license preferred or willingness to obtain; willing to train and mentor.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully communicate with our clients and prospects.