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Customer Service Specialist at Premier Staffing Solution Branford, CT
Job in
Branford, New Haven County, Connecticut, 06405, USA
Listed on 2026-07-30
Listing for:
Fairweather, LLC
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Customer Service Specialist job at Premier Staffing Solution. Branford, CT.
Job DescriptionThe Customer Support Specialist (CSS) requires outstanding customer service skills, excellent communication with internal and external stakeholders, attention to detail and a proactive approach to seamless service delivery to our customers. The CSS will provide daily support in the Contact Center, coordinating service for our clients and their customers. The CSS will sell and reinforce the company competitive value proposition in every interaction with shippers, recipients and partners as required.
ESSENTIALDUTIES:
- Build trusted relationships to ensure excellent service
- Serve as front line logistics support for shippers of perishable goods and their customers
- Provide proactive information to our shippers and their customers
- Understand and manage the emotional expectations of all supply chain stakeholders
- Answer inquiries from shippers and recipients
- Identify new areas of opportunity and work with the Sales team to bring in new business
- Flexibility in work schedule, including Saturday, Sunday and evening shifts
- Additional responsibilities as assigned
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