Sales Associate

Company Description

Purple Fuels, LLC is a local, family-owned company specializing in home heating oil delivery for the Connecticut Shoreline area. The company is committed to providing quality, reliable service at competitive prices, supporting residential customers throughout the region. Customers can conveniently place orders online or by phone, reflecting the company’s focus on accessible, customer-friendly service. Purple Fuels serves communities including Branford, Clinton, East Haven, Guilford, Madison, New Haven, North Branford, North Haven, and West Haven, offering stable, locally rooted employment opportunities.

The Sales Associate role at Purple Fuels, LLC is a full-time, on-site position based in Branford, CT. In this role, the Sales Associate assists customers with home heating oil orders, responds to inquiries by phone and online, and provides information about services, pricing, and delivery options. The position involves processing orders accurately, maintaining customer records, and coordinating with dispatch or operations teams to ensure timely deliveries.

The Sales Associate also supports basic account management, helps resolve customer issues, and contributes to meeting sales and service goals. This role requires consistent in-person collaboration with team members and a strong commitment to excellent customer service.

• Customer service and communication skills, including the ability to handle phone and online inquiries professionally and clearly.
• Basic sales and account management skills, with the ability to identify customer needs and recommend appropriate services.
• Organizational and administrative skills, such as accurate data entry, order processing, and record keeping.
• Comfort with using computers and online ordering platforms; ability to learn company-specific systems quickly.
• Strong problem-solving skills and attention to detail when addressing customer questions or delivery issues.
• Ability to work on-site in Branford, CT, collaborate with a small team, and manage a steady volume of customer interactions.
• Prior experience in customer-facing roles (retail, service, or dispatch-related work) is preferred but not required.
• High school diploma or equivalent; additional coursework or experience in sales, customer service, or office administration is a plus.