Accounts Receivable​/Collections Rep

Description

The Accounts Receivable / Collections Representative is responsible for managing outstanding guest and timeshare owner accounts, collecting past-due balances, processing payments, and maintaining accurate account records. This position requires strong communication and customer service skills, attention to detail, and the ability to handle sensitive financial conversations professionally while protecting the resort’s relationship with its owners and guests.

• Monitor assigned accounts receivable balances and identify pastdue accounts.
• Contact timeshare owners and guests by phone, email, and written correspondence regarding outstanding balances.
• Discuss account balances, payment history, and available payment options with customers.
• Process credit card, ACH, check, and other approved payments accurately.
• Establish and maintain payment arrangements in accordance with company policies.
• Document all collection activity, customer communications, promises to pay, and payment arrangements.
• Research and resolve billing discrepancies, account questions, and payment issues.
• Review account histories and reconcile payments to ensure balances are accurate.
• Follow established collection procedures and escape accounts requiring additional action.
• Work closely with Accounting, Sales, Owner Services, Reservations, and other departments to resolve account issues.
• Maintain confidentiality of customer financial and personal information.
• Prepare collection reports and provide updates on outstanding accounts as requested.
• Assist with monthend accounts receivable processes and account reconciliation.
• Monitor payment commitments and follow up when payments are not received as promised.
• Ensure all collection activities comply with company policies and applicable federal and state laws.
• Provide professional, courteous service even when dealing with upset or difficult customers.
• Perform other duties as assigned.

The Accounts Receivable / Collections Representative is responsible for managing outstanding guest and timeshare owner accounts, collecting past-due balances, processing payments, and maintaining accurate account records. This position requires strong communication and customer service skills, attention to detail, and the ability to handle sensitive financial conversations professionally while protecting the resort’s relationship with its owners and guests.

• Monitor assigned accounts receivable balances and identify pastdue accounts.
• Contact timeshare owners and guests by phone, email, and written correspondence regarding outstanding balances.
• Discuss account balances, payment history, and available payment options with customers.
• Process credit card, ACH, check, and other approved payments accurately.
• Establish and maintain payment arrangements in accordance with company policies.
• Document all collection activity, customer communications, promises to pay, and payment arrangements.
• Research and resolve billing discrepancies, account questions, and payment issues.
• Review account histories and reconcile payments to ensure balances are accurate.
• Follow established collection procedures and escape accounts requiring additional action.
• Work closely with Accounting, Sales, Owner Services, Reservations, and other departments to resolve account issues.
• Maintain confidentiality of customer financial and personal information.
• Prepare collection reports and provide updates on outstanding accounts as requested.
• Assist with monthend accounts receivable processes and account reconciliation.
• Monitor payment commitments and follow up when payments are not received as promised.
• Ensure all collection activities comply with company policies and applicable federal and state laws.
• Provide professional, courteous service even when dealing with upset or difficult customers.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• Previous accounts receivable, collections, billing, accounting, or customer service experience preferred.
• Experience in a timeshare, hospitality, resort, property management, or financial services environment is a plus.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to handle confidential financial information appropriately.
• Comfortable making frequent collection calls and discussing pastdue balances.
• Ability to negotiate payment arrangements while maintaining a professional customer relationship.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Ability to learn and navigate accounting, payment processing, and customer account software.

• Comprehensive insurance (medical, dental, vision & more)
• 401(k)
• Employee Assistance Program (EAP)
• Health Savings Account (HSA)
• Life Insurance (basic, voluntary AD&D)
• Paid time off
• Company Perks and Discounts
• Financial Education and resources