Guest Services Coordinator - Ballparks of America​/Sho-Me

GUEST SERVICES COORDINATOR - Ballparks of America/Sho-Me

BPA SFM, LLC

LOCATION:

Branson West, MO

DEPARTMENT: GUEST SERVICES

REPORTS TO:

GUEST SERVICES MANAGER

STATUS: FULL-TIME (EXEMPT)

Ballparks of America and Sho-Me Baseball delivers the ultimate tournament experience for players, families, and coaches for Branson West, MO. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Ballparks of America and Sho-Me are managed facilities by Sports Facilities Management, LLC, a Sports Facilities Companies company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

The Guest Services Coordinator will be responsible for the management of promotion and business development strategies to drive team/player sales for promotions offered by the venue and affiliated partners. Responsibilities will include but are not limited to promotions and solicitation of the venue offerings directly to registered teams/players and groups participating in events and individual/group sales for other attractions at the sports venue.

The Sales Coordinator will work closely with all departments to forecast and deliver budgetary goals for concierge services.

• Achieves operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change
• May represent the venue at local and community meetings, etc.
• Has ability to motivate coaches, club directors, team representatives, families and other attendees throughout the sales and booking process to utilize all available amenities and programs
• Meets financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions
• Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging and collateral; assisting with new product development
• Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities
• Protects organization's value by keeping information confidential
• Will assist team in venue operations as needed
• Other duties as assigned by management

• Prior experience in sales or business development activities preferred
• Ability to develop content and write with company voice in mind
• Bachelor's degree in business administration, marketing, or advertising; or minimum of 1-3 years of experience in a similar position
• Technologically savvy with skills in using multiple platforms or software for a variety of tasks such as cloud file management or project management
• Knowledge in using Microsoft Outlook, Word, Excel, and Power Point
• Skilled at identifying and creating opportunities or promotions to deliver revenue goals
• Must have excellent interpersonal, problem solving, negotiating and sales skills
• Must be a team player and deadline-driven
• Must have excellent verbal and written communication skills
• Must be able to work a flexible work schedule (e.g., nights, weekends, holidays, and long hours)

• Office setting
• Due to the nature of the sports facility, may be expected to work varied hours
• Must be able to lift 40 pounds to waist high
• May be required to sit or stand for extended periods of time both indoors or outdoors, and squat, stoop, or bend
• Must be able to work in varying weather conditions
• Will be required to operate a computer
• Facility has intermittent noise