Dispatcher - Hills Resort

Join Our Team at Master Corp, Inc.! We provide exceptional service and innovative solutions in the hospitality industry. As a leader, we believe in teamwork, integrity, and a commitment to excellence. Our dynamic workplace fosters growth and creativity, and we are looking for passionate and driven individuals to help us continue delivering outstanding results.

• Competitive pay starting at $17 per hour
• Refer‑a‑Friend bonus
• Paid training opportunities
• Immediate hire – full‑time and part‑time positions available
• Benefits package including Medical, Vision, Dental, Paid Time Off
• Opportunities for growth and career development
• 401(k) retirement plan with company matching
• Paid vacation and sick time
• Company‑paid life insurance and short‑term disability
• Tuition reimbursement

Responsible for assisting and supporting Supervisors and Housekeepers in meeting quality and timeliness standards. A dispatcher must ensure compliance with the company mission statement and values.

• Answer and coordinate all phone and radio calls
• Delegate tasks between employees equally
• Record lost and found items and ensure safe storage
• File daily paperwork
• Maintain a sense of urgency so units are turned on time
• Assist in linen inventories and supplies as directed
• Assist in solving guest complaints promptly
• Make guest deliveries as directed
• Assist resort guests and owners as needed

• Proven experience communicating effectively with guests, site staff, and associates by written and verbal means
• Proven experience with operations of office equipment
• Basic computer knowledge
• Skilled performing multiple tasks at once
• Skilled with making appropriate decisions
• Proven planning and scheduling capabilities
• Ability to read, write and do basic math
• Must be available to work weekends and holidays

This role operates in a professional office environment and also in an operations environment with odors and/or dust as well as cleaning and laundry chemicals. The dispatcher/site office staff may be requested to perform additional tasks as directed by management.

• Standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions
• Employee must be able to perform the essential functions of the position satisfactorily; reasonable accommodations may be made for individuals with disabilities

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.