Administrative Positions ! Tour Reception, Front Desk Gifting

Position: Administrative Positions Now Hiring! Tour Reception, Front Desk, & Gifting
Capital Vacations strives for the best Our mission is to deliver quality vacations to our members and guests In addition to competitive compensation Capital Vacations offers a variety of benefits including Company Paid Life Insurance Long term Disability Medical Dental Vision 401K discounted Vacation Stays plus start to earn Paid Time Off immediately We are currently looking for the right individuals to join our Administrative team with openings in our Front Desk Tour Reception and Gifting Please read below for more information on each department Front Desk Tour Reception Gifting Department Responsible for providing customer services to guests undertaking various administrative duties diffusing conflict and ensuring an enjoyable experience Pays 16 17hr Requires availability during daytime hours weekends required Greet and check in guest

Assist guests with; collecting paymentspre auth payments; making reservations for entertainment lodging; andor planning itineraries for shows attractions and restaurants

Resolve customer complaints

Run and prepare reports opening and closing

Answer phones

Communicate all pertinent and required information reports for Management DOS DOM TO Admin Manager etc Provide information to guests about the area including directions and show information

Work with theater staff and other vendors to reserve entertainment

Distribute vouchers for shows and restaurants

Prepares count and profiles of tours for the entire day Updates numbers to Sales Managers as more tours are added

Communicates with Admin Manager or Leads with unusual tours gifts

Maintains clean lobby and refreshment stations

Provides final daily breakdown numbers of tours including the type of tours the arrived tours no show tours and corrects data entry of these tours to Marketing and Sales at the completion of the day Other duties as assigned Skills Knowledge and Abilities Important for Members of our Administrative Team Proficient in Excel and Word Basic computer skills

Well organized

Maintains accuracy

Excellent customer service skills

Ability to communicate both written and orally

Flexible schedule with the ability to work evenings weekends and holidays

To apply please submit your resume highlighting your relevant experience and skills Job Type Full time Benefits 401k Dental insurance

Health insurance

Paid time off Referral program

Vision insurance

Schedule 8 hour shift

Day shift

Evening shift

Weekends as needed CVMB Work Location In person