Customer Service Representative; Part-Time

Customer Service Representative (Part-Time)

Job Category: Guest Services

Requisition Number: CUSTO
002399

• Posted:
  May 15, 2026
• Part-Time
• On-site

Branson Theater, 1001 Shepherd of the Hills Expy, Branson, MO 65616, USA

The Contact Center is operational six days a week. A part‑time Customer Service Representative will work five of those six days. Shift schedule options are 8:00 am – 3:00 pm or 8:00 am – 2:00 pm, Monday through Saturday (on Mondays the shift starts at 8:15 am). It may be necessary to work as late as 7:45 pm with a later start time. Some Saturdays will be required.

The shift includes an unpaid lunch break of 30–60 minutes. Total hours per week: 28.

Sight & Sound is an organization built on love for God and others and a commitment to teamwork. We cultivate a collaborative environment in which employees deliver quality service every day.

Essential Duties and Responsibilities:

• Administer the highest level of quality Customer Service, assisting guests over the phone and in person (for Box Office).
• Professionally and graciously address difficult problems or situations.
• Learn and use appropriate computer systems, including Showtix, Microsoft Teams, Outlook, SharePoint, and Talkdesk.
• Communicate clearly and efficiently with leadership and the broader team.
• Complete daily tasks related to guest reservations promptly.
• Demonstrate and support Sight & Sound culture in interactions with guests and team members.
• Maintain awareness of sales and business policies and procedures set by leadership.
• Perform other duties as assigned.

Prerequisites:

• Solid typing skills.
• Excellent written and verbal communication and interpersonal skills.
• Remain calm and rational under pressure and time demands in a fast‑paced environment.
• Willingness, desire, and ability to learn and serve.
• Critical thinking and problem‑solving in partnership with leadership.

Physical Demands: Typical desk job. Sit or stand most of the day. Occasionally lift up to 10 lbs. Full physical requirements available upon request.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Preferred Education:

High School or better.

Preferred Experience:

Less than 2 years of Customer Service Experience.

• Team Player:
  Works well as a member of a group.
• Leader:
  Inspires teammates to follow.
• Enthusiastic:
  Shows eager enjoyment and interest.
• Dedicated:
  Devoted to a task or purpose with loyalty or integrity.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.