Hospitality Guest Service Manager

Purpose of Position

Assist the General Manager in overseeing Guest Services and Guest Service staff. Greet all Guests and provide a high quality of assistance in registering, assigning rooms, making reservations, and arranging for all other services requested by the Guest. This position is solely responsible for ensuring a positive guest experience and implementing new systems to increase customer satisfaction.

This position offers an aggressive hourly wage with potential for salary and incentives. Full benefits are available after 60 days and include Major Medical, Dental, Vision, Life, 401k (12 months), and special considerations at local attractions, shows and activities.

Responsible for assisting the General Manager by providing cooperative leadership and managing processes to ensure and maintain all company expectations regarding quality, service, profit, and teamwork.

• Assist in promoting, developing and maintaining a work environment that provides an exceptional Guest service experience for both team members and Guests.
• Assist with operating Guest Services within an approved annual operating budget.
• Ensure all policies and procedures are consistently communicated and followed.
• Maintain a high standard of integrity, service, and hospitality at all times with team members, customers and co-workers.
• Develop strong customer relations through frequent communication, professional, courteous and ethical interpersonal interactions.
• Develop customer profiles and maintain an effective trace system, including dates and references, to best meet client needs, resulting in superior account services and increased revenues.
• Ensure that customers are 100 % satisfied with their vacation experience.

• Knowledge of business leadership etiquette, principles and practices.
• Ability to speak English and communicate clearly and effectively, both orally and in writing.
• Effective communication including the ability to handle team member and guests' issues with finesse and professionalism.
• Ability to relate and interact with people in a warm, friendly and professional manner.
• Solid proficiency in computer skills, composition of letters and reports, and keen attention to detail.
• Ability to handle multiple tasks simultaneously and efficiently.
• Ability to work nights, weekends and be on‑call.
• Salary: $17‑$20 per hour.