Guest Services Associate - WorldMark Branson Resort

Guest Services Associate

Starting Pay $17 hourly

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

• Bring smiles to guests from around the world by providing warm welcomes
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
• Process cash and credit card transactions strictly following established procedures
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
• Complete all check‑out procedures and verify that the correct charges and credits are reflected in guest folios
• Reserve and confirm reservations for individuals and/or groups
• Provide guests with room rate quotes
• Respond to guest inquiries and concerns as quickly and completely as possible
• Promote teamwork and quality service through daily communications and coordination with other departments

• Professional appearance and a positive, can‑do attitude
• Excellent communication skills with the ability to read, write and understand English
• Ability to solve problems with a minimum of supervision
• Basic math skills and knowledge of proper cash handling procedures
• Ability to multitask and work in a fast‑paced environment
• Attention to detail and strong organizing skills
• Basic computer and office skills
• Hotel hospitality front office system knowledge is a plus
• Ability to work independently or with others as needed
• High school diploma or equivalent
• One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment (preferred)

• Medical, Dental, Vision
• Flexible spending accounts
• Life and accident coverage
• Disability protection
• Paid time off, parental leave and holidays (subject to eligibility and tenure)
• Wish day paid time to volunteer
• 401(k) with employer match (subject to eligibility)
• Legal and identity theft protection plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.