Customer Relations Lead

Branson Theater
1001 Shepherd of the Hills Expy
Branson, MO 65616, USA

Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christ to tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day.

The Customer Relations Lead is responsible for day-to-day Contact Center/Box Office operations and for instilling a passion for supreme customer and guest satisfaction within the team.

• Support and encourage Customer Service Representatives in their daily tasks. When necessary, professionally address difficult customer situations.
• Responsible for the day-to-day tasks within the Contact Center/Box Office: monitor queue levels, adherence to schedule, quality assurance monitoring, and being a physical presence within the Contact Center/Box Office.
• Assist in creating a positive, encouraging and collaborative culture within the Customer Relations Team and across all other departments.
• Provide leadership and instill a passion for customer service through 1 on 1 mentoring and training current and future employees.
• Ability to take over in Customer Relations Manager's absence, and perform within all areas of Guest Services both internal and external.
• Stay current with policy and procedural changes within the Customer Relations Department.

• Excellent interpersonal skills contributing to a positive work environment.
• Ability to remain calm and rational under pressure and time demands in a fast-paced environment.
• A willingness and desire to build relationships with the Customer Relations Team as well as multiple other departments, and to learn, develop, train, lead, and serve.
• Strong computer skills and demonstrate the ability to implement and develop change.

Education and / or

Experience:

Minimum High School diploma and / or 1-2 years of customer service experience preferred.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.