Silver Resort - Director of Engineering; Exempt

Silver Dollar City Resort - Director of Engineering (Exempt)

Job Category:
Resorts

Requisition Number: SILVE
009664

Branson West, MO 65737, USA

Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-ever landmark resort, a stunning six-story, craftsman-style, 262-room retreat overlooking sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions and serves as a focal point of a major multi-million-dollar investment redefining the Branson experience.

From the theme park and White Water to Showboat cruises and the region’s most beloved adventures, the resort is the best way to experience it all.

Joining the Silver Dollar City Resort team is contributing to a legacy of service. Rooted in the Herschend family’s decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, Herschend Family Entertainment has grown from a single cave tour in the 1950s into the world’s largest family-owned theme park, attractions, and hospitality company. If you’re passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares.

Reporting to the General Manager, the Director of Engineering is responsible for proactively maintaining product and equipment condition, quality and functionality throughout the 300-guest room, guest common areas, meeting areas, resort grounds and establishing rooms and equipment preventative maintenance programs designed to prolong the lifespan of equipment and physical property. The Director of Engineering is responsible for developing and achieving budgeted department financial results and managing resort-wide capital expenditure projects and budgets and long-term capital plans.

Additionally, the Director of Engineering is responsible for high levels of host and guest satisfaction.

Summary of Essential Functions & Responsibilities

• Direct and organize the activities of the engineering department in a proactive fashion to ensure consistent high-level product quality, condition and reliability throughout the resort
• Maintain accurate records of all mechanical and kitchen equipment, guest rooms, pools, life safety systems and preventative maintenance schedules and ensure all equipment and room PM’s are completed as recommended
• Develop engineering department policies and procedures
• Develop and manage department Profit and Loss statement and all activities around business planning, forecasting and budgeting
• Develop multi-year, resort-wide, capital expenditure plans, projects and budgets. Manage on-going projects
• Oversee renovation projects and property improvement plans, ensuring minimal disruption to guests and adherence to timelines and budgets
• Oversee building automation systems (BMS), energy management systems (EMS), and smart room technologies to improve efficiency and guest comfort
• Ensure compliance with all local, state, and federal regulations, including OSHA, fire/life safety codes, environmental standards, and ADA requirements
• Establish and monitor key performance indicators (KPIs) such as energy usage, work order response times, equipment downtime, and maintenance costs
• Maintain HotSOS to track work orders, asset lifecycle, and preventive maintenance performance
• Collaborate with Rooms, Food & Beverage, and Activities departments to ensure engineering support aligns with operational needs and guest experience standards
• Drive continuous improvement initiatives, including reliability-centered maintenance and root cause analysis for recurring equipment or facility issues
• Manage inventory control for engineering supplies, tools, and critical spare parts to minimize downtime and shrinkage
• Evaluate and recommend new technologies, equipment upgrades, and vendor partnerships to improve operational efficiency…