Relationship Banker

Essential Duties and Responsibilities

• Share and recommend the bank's full scope of resources with customers, including traditional in‑branch services, digital capabilities, and business partner resources.
• Ensure individual goals are met through required levels of in‑person and outbound calling activities that provide opportunities to share valued solutions and recommendations via a needs‑based philosophy.
• Perform all functions related to opening and closing accounts, including assisting customers with account selection, performing research of customer accounts, and complying with BSA and CIP requirements.
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch consumer loan portfolio(s).
• Uncover customer needs and refer them to a partner‑centric team that works with small business, corporate and institutional partners, mortgage and financial advisors.
• Maintain a high level of client satisfaction by engaging customers and ensuring an optimal customer experience.
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to identify needs and recommend solutions.
• Perform other duties and responsibilities as assigned.

• High school diploma or GED required.
• One year of customer‑facing and goal‑oriented experience.
• Ability to effectively motivate and present information in one‑on‑one and small group situations to customers, clients and other employees.
• Embrace a team‑centric approach to collectively help customers in a fast‑paced banking environment.
• Coach and lead the branch team according to process and protocol in the absence of an AFCM.
• Registration with the National Mortgage Licensing System and Registry (NMLS) required; or obtain an NMLS license after employment.
• Computer skills: proficiency in MS Office programs.
• Understanding and utilization of social media platforms to share brand awareness and obtain market knowledge.
• Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town).
• Ability to provide support and guidance at other banking institutions within the market.

Equal Employment Opportunity Information:
Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.