Customer Service Representative

Schedule:

Monday-Friday, 8:00 AM-5:00 PM (1-hour lunch)

Training:
Hands-on training with management; approximately 1 month before working independently

Travel:
Local travel to hospitals and assisted living facilities using a company vehicle (typically 1-2 hours max on travel days)

Position Overview

The Clinical Technician will support the Respiratory Therapy department by setting up, delivering, and troubleshooting respiratory equipment in clinical settings. This role requires strong customer service skills, the ability to explain medical equipment to patients and caregivers, and flexibility to serve as a Customer Service Representative (CSR) in the branch location when not performing field work.

During the contract period, work will be based at the Branson, MO branch location. Training will prepare the technician to later enter patient homes to assist Respiratory Therapists with equipment setup and education.

Key Responsibilities Clinical Equipment Support

+ Work alongside Respiratory Therapy staff and Program Managers to provide equipment instruction, service, and troubleshooting.

+ Educate patients and caregivers on the use and care of respiratory equipment including CPAP, BiPAP, oxygen systems, nebulizers, and related devices.

+ Set up equipment, explain functionality, and review financial responsibilities with patients.

+ Complete required documentation accurately and in a timely manner (e.g., delivery tickets, safety checklists, patient booklets, cleaning instructions).

Customer Service Responsibilities (In-Branch)

+ Serve as a Customer Service Specialist when not performing field duties.

+ Answer inbound calls, place outbound calls, and manage email communication.

+ Obtain, review, and verify referral information; create orders or schedule patients for equipment delivery.

+ Meet call handling and follow-up expectations.

+ Process orders and route communication to appropriate internal teams.

+ Provide excellent, professional customer service to patients, caregivers, and healthcare partners.

Skills & Qualifications Required

+ High School Diploma or equivalent

+ Minimum 1 year of experience in one of the following areas:

+ Healthcare administration

+ Insurance or medical billing

+ Customer service

+ Call center or support environment

+ Proficient in Microsoft Office and general computer use

+ Strong communication skills, both verbal and written

+ Ability to prioritize and manage multiple tasks

+ Analytical and problem-solving skills with strong attention to detail

+ Ability to learn new technologies and understand how data flows through systems

+ Ability to work independently and collaboratively

+ Adaptability in a fast-changing environment; proactive, accountable, and patient

+ Customer-service oriented with a professional demeanor

Preferred Skills

+ Basic understanding of medical terminology

+ Knowledge of insurance policies and HIPAA requirements

+ Experience in technical support, medical assisting, or clinical care

Job Type & Location

This is a Contract to Hire position based out of Branson, MO.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Branson,MO.

Final date to receive applications

This position is anticipated to close on Mar 18, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.…