Residential Services Lead

Description

The Residential Services Lead provides administrative, training, quality assurance, and direct support assistance within residential services. This position serves as a key support role to the House Manager by helping ensure compliance, documentation accuracy, staff development, and continuity of services for individuals receiving supports. This role is expected to maintain a strong presence within residential homes through scheduled shift coverage and participation in SCDDB’s on-call rotation.

• This position requires occasional evening, overnight, and weekend hours.

The Residential Services Lead provides administrative, training, quality assurance, and direct support assistance within residential services. This position serves as a key support role to the House Manager by helping ensure compliance, documentation accuracy, staff development, and continuity of services for individuals receiving supports. This role is expected to maintain a strong presence within residential homes through scheduled shift coverage and participation in SCDDB’s on-call rotation.

• This position requires occasional evening, overnight, and weekend hours.

• Exceptional verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize and delegate tasks.
• Ability to maintain confidential records.
• Ability to be flexible, have on-call responsibilities, and fill in for shifts as needed.
• Proficient with Microsoft Office Suite or related software.

• Conduct routine reviews of residential documentation for accuracy, completeness, and compliance.
• Assist with quality assurance audits and correction of identified deficiencies.
• Prepare, organize, scan, file, and shred documents in accordance with agency procedures and confidentiality requirements.
• Assist with monthly house book preparation and maintenance.
• Support recordkeeping related to medications, appointments, incidents, and other required residential documentation.
• Assist the House Manager with administrative projects, reports, and compliance initiatives as assigned.

• Serve as a backup trainer for residential staff and Direct Support Professionals.
• Assist with orientation and onboarding of new employees.
• Provide in-home coaching and reinforcement of agency policies, procedures, and best practices.
• Support training related to medication administration, documentation, health and safety, person-centered supports, and regulatory compliance.
• Work collaboratively with the Training Manager to identify and address training needs.
• Model professional behavior and person-centered service delivery.

• Provide direct support services to individuals receiving residential services.
• Maintain a regular schedule that includes direct care responsibilities.
• Assist with staffing needs by covering open shifts as assigned.
• Provide PRN coverage when needed to ensure continuity of supports.
• Support individuals with activities of daily living, community participation, medication administration (if certified), transportation, and implementation of service plans.
• Promote individuals’ rights, choices, dignity, and independence.
• Respond appropriately to emergencies and follow agency protocols.

• Participate in the residential on-call rotation as scheduled.
• Provide guidance and support to staff during assigned on-call periods.
• Respond to urgent residential matters in accordance with agency expectations.

• High school diploma or equivalent.
• Minimum of two years of experience providing direct support services, residential services, or a related human…