Gift Room Clerk

Company Description

Nestled on 145 beautiful, wooded acres in the heart of the Ozark Mountains,
Westgate Branson Woods Resort is close to the action in Branson – "The Live Entertainment Capital of the World!" Help create remarkable guest experiences at our world‑class resort, where guests can venture outside and take advantage of one of our many hiking trails to breathe in fresh air and admire the beautiful waterfalls, then relax in one of our spacious resort rooms.

As one of the most beautiful Branson, Missouri, resorts, Westgate Branson Woods boasts the amenities travelers expect from a full‑service resort hotel. As part of Westgate Resorts, recognized by U.S. News, as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Perform full range of teller‑type services as it pertains to attraction ticket sales from Westgate Resorts Gift rooms. Maintain ticket and cash bank security through scrutiny of all transactions.

Duties:

• Accurately and efficiently gift qualified customers at the end of the timeshare sales presentation, using the P.O.S. system daily.
• Balance money and ticket bank amounts at the beginning and end of shift.
• Handle discrepancies in gift offers. Call Marketing Liaison, Reservations Manager or Broker Manager for verification.
• Resolve problems/complaints arising from guest misunderstanding of gift offers, ticket features, etc.
• Sell attraction tickets and merchandise. Make reservations for dinner shows as needed.
• Provide basic directions, maps, attractions and area information to the customers as needed.
• Complete daily paperwork accurately and thoroughly. Explain any overages or shortages on closing tape.
• Verify transactions to paperwork to make sure its counterparts to the cash drawer.
• Furnish Marketing Liaisons with a cash bank for refunding non-qualified tours. Balance the bank with the Marketing Liaison at the end of the day.
• Daily clean and secure workplace.
• Reconcile merchandise inventory daily.
• Keep ticket price boards updated.
• Verify each other’s deposits before dropping the deposit on daily bases.

• Must perform essential duties effectively.
• Handle cash and tickets securely.
• Enjoy working with tourists.
• Follow directions well.
• Strong auditing skills.
• Knowledge of word processing and spreadsheets.
• Good communication skills.
• Self‑starter with minimal supervision.
• Work well with others.
• Organized and accurate.
• Meet deadlines.

Education/

Experience:

• One‑year certificate, or
• 3‑6 months related experience/training, or
• Equivalent combination of education and experience.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer
. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email W with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.