R.O. Evening Hospitality Assistant Manager--Grand Crowne Resort

Supervise the evening operations of the front desk, rooms control, and PBX while maintaining positive working relationships with all other departments, and acting as the MOD in the absence of other departmental managers.

• Responsibilities listed may not apply to all locations
• Support the vision and goals of the General Manager and assist in creating and implementing new service initiatives
• Be a hands‑on leader and be a visible front office team member – leading by example
• Monitor departmental service levels and act accordingly
• Identify areas of opportunity to improve processes and procedures to elevate the overall guest experience
• Responsible for internal audits to ensure compliance with corporate SOP’s and QA standards
• Responsible for staff development
• Serve as Manager on Duty as needed, making decisions based on the business requirements
• Should be able to work all shifts as need dictates – this is an evening position. Weekends and holidays will be required.
• Responsible for other duties as set forth by the General Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assist in inventory management, and leading the front office staff.
• Work front desk as needed. Checking in/out, answering phones and handling guest comments and concerns
• Assist in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory
• Monitor front desk controls, and key inventories
• Provide follow up of maintenance/ housekeeping requests
• Ability to step into any role as necessary
• Ensure the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guest’s concerns
• All other duties as requested

2–5+ years in front desk or hospitality management roles, with demonstrated team leadership.

High school diploma required; a Bachelor’s degree in Hospitality Management or Business Administration is highly preferred.

Proficiency in PMS (Property Management Systems), and Microsoft Office Suite (Word, Excel, Outlook).

Deep understanding of hotel policies, procedures, and industry trends.

Strong customer service, conflict resolution, organizational, and multitasking abilities.