Human Resources Manager; Exempt

Silver Dollar City Resort - Human Resources Manager (Exempt)

Job Category: Resorts

Requisition Number: HRMAN
010929

• Posted :
  September 16, 2026
• Full-Time
• On-site

Showing 1 location

Branson West, MO 65737, USA

Job Summary

Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-ever landmark resort, a stunning six-story, craftsman-style, 262-room retreat which overlooks sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort,
Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions and serves as a focal point of a major multi-million-dollar investment redefining the Branson experience. From the theme park and White Water to Showboat cruises and the region’s most beloved adventures, the resort is the best way to experience it all.

Joining the Silver Dollar City Resort team is becoming part of a legacy of service. Rooted in the Herschend family’s decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, this organization has grown from a single cave tour in the 1950s into the world’s largest family-owned theme park, attractions, and hospitality company. If you’re passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares.

The Human Resources Manager position provides a unique opportunity for the right individual to coach and lead the people and culture efforts during the pre-opening and launch for Silver Dollar City Resort. This position is responsible for directing and leading the development and implementation of strategic human resources initiatives that support recruitment, onboarding, training, engagement, and compliance. Of primary importance in this role is the ability to partner with leaders to build, guide, and support a high-performing team while fostering a positive, inclusive, and values-driven workplace.

To achieve success in this role, one must drive results while adhering to our Heartspitality® culture.

Summary of Essential Functions & Responsibilities

• Support HR operations including employee relations, benefits communication, and policy administration in coordination with the Director of Human Resources.
• Ensure compliance with federal, state, and local labor laws.
• Serve as a trusted advisor to managers and employees, providing guidance on policies, conflict resolution, and performance improvement.
• Lead employee engagement initiatives, recognition programs, and internal communications.
• Support full-cycle recruiting efforts, including sourcing, interviewing, hiring, and onboarding.
• Curate a recruitment strategy that attracts candidates who embody warmth, creativity, and hospitality.
• Lead culture initiatives that bring Silver Dollar City Resort mission to life daily.
• Maintain accurate employee files, HRIS data, and documentation in compliance with federal and state regulations.
• Track onboarding effectiveness and early retention.
• Monitor turnover trends and identify root causes.
• Foster a culture where employees feel trusted, heard, and empowered to create guest moments.
• Support annual performance review processes and goal-setting frameworks.
• Coach leaders on team development, accountability, and communication best practices.
• Identify high performers and support succession planning.
• Help build a diverse, inclusive workplace where every team member feels welcomed and valued.
• Monitor and track employee training progress and certification statuses,…