Silver - Information and Technology Manager

Silver Dollar City - Information and Technology Manager

Job Category
:
Information Technology

Requisition Number
: SILVE
007824

• Posted :
  February 11, 2026
• Full-Time
• On-site

Showing 1 location

Silver Dollar City
399 Silver Dollar City Parkway
Branson, MO 65616, USA

• Lead and manage the IT team in day-to-day operations, providing guidance, mentorship, and support to ensure high performance and professional growth.
• Oversee problem management and troubleshooting activities, ensuring timely identification, analysis, and resolution of technical issues across systems, networks, and applications.
• Monitor IT policies, procedures, and standards to maintain system reliability, security, and efficiency.
• Coordinate and manage escalated technical incidents, ensuring root cause analysis and long-term corrective actions are implemented.
• Collaborate with cross-functional departments to align IT initiatives with business goals and deliver proactive technology solutions.
• Manage team scheduling, workload distribution, and performance evaluations to ensure effective resource utilization and high-quality service delivery.
• Promote a culture of continuous learning and development by providing training, coaching, and hands-on support to help employees improve their technical and problem-solving skills.
• Support and oversee the onboarding and training of new IT staff and end users to ensure effective use of technology tools and systems.
• Evaluate emerging technologies and recommend improvements to enhance business operations, efficiency, and security.
• Maintain clear communication between IT staff and leadership to ensure transparency, alignment, and accountability in project execution and issue resolution.

Physical Requirements

• Must be able to lift and carry up to 40 pounds.
• Must be able to think clearly and react quickly and calmly in stressful situations.
• Must be able to work well with end users, even in stressful or urgent situations.
• Must be able to work in confined spaces.
• Must be able to sit for long periods of time.
• Must be able to walk or stand for long periods of time.

Required Skills

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field is typically required.
• Professional certifications are highly valued and can strengthen qualifications, including:
• CompTIA A+, Network+, or Security+ for foundational technical and security knowledge
• Information security management certifications (optional but beneficial)
• Strong understanding of networking and server administration.
• Working knowledge of enterprise systems, including Active Directory, Microsoft 365, Exchange, and database management systems.
• Familiarity with information security principles, compliance frameworks, and data protection best practices.
• Experience with IT Service Management (ITSM) practices, including incident, problem, and change management.
• Knowledge of backup, disaster recovery, and business continuity planning.
• Understanding of hardware and software lifecycle management and vendor relationships.
• Ability to diagnose and troubleshoot complex technical issues quickly and effectively.
• Competence in managing infrastructure, including networks, servers, endpoints, and enterprise applications.
• Basic understanding of virtualization platforms (e.g., VMware).
• Solid grasp of cybersecurity practices, including access control, vulnerability management, and endpoint protection.
• Proven ability to lead, mentor, and develop technical teams.
• Strong project management skills, with the ability to plan, execute, and deliver IT initiatives on time and within budget.
• Ability to communicate technical concepts clearly to non-technical users and executives.

Benefits Offered

• Free Admission – Free admission to Silver Dollar City Attractions and discounted admission to Herschend Enterprises attractions and resorts across the U.S. for you and your dependents.
• Exclusive Admission Discounts – Complimentary tickets and discounted season passes for loved ones.
• Food & Merchandise Discounts – Discounts on dining, beverages, and merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing – Profit Sharing and 401(k) retirement plans available for hosts.
• Health Insurance – Affordable healthcare plan options (co-pay, HSA, FSA) available to all full‑time seasonal and year‑round employees.
• Mary’s Well House – On‑site employee health center providing basic office visits, X‑rays, and lab work for a co‑pay, whether insured or not.
• See the full list of benefits offered through Silver Dollar City at:

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.