Payroll Supervisor

Herschend is the world’s largest family-owned themed attractions company, with 12,000+ passionate hosts collectively entertaining 15 million families each year.

The heart of Herschend’s success has long been the world-renowned hospitality that’s rooted in our DNA. We call it Heartspitality®. It’s a unique culture that blends our ethos of Leading with Love and our purpose of Bringing Families Closer Together by Creating Memories Worth Repeating® to create real impact and joy that spreads through our hosts to our guests and out into our communities.

Herschend’s portfolio of more than two dozen beloved family entertainment brands across North America includes iconic award-winning destinations such as Dollywood® Parks & Resorts, Silver Dollar City® Company, Adventure Aquarium®, Callaway Resort & Gardens®, Kentucky Kingdom Theme & Water Park®, Newport Aquarium®, The Vancouver Aquarium® and Wild Adventures®. In addition to its premier themed attractions, Herschend is proud to steward the World-Famous Harlem Globetrotters® legacy and provide immersive content and experiences through our Herschend Entertainment Studios® and Pink Adventure Tours® brands.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Payroll Supervisor is responsible for leading a team of three in a fast-paced, high-volume environment to complete accurate and timely multi-state payroll and related duties. This position leads by demonstrating our “Leading with Love” culture – leading through humility, empathy and integrity to foster a culture of trust, collaboration, accountability and respect. The Payroll Supervisor will act as back up to the team and the Payroll Manager as needed.

Lead the team:

• Lead and support the payroll team in a manner consistent with Herschend’s “Leading with Love” approach.
• Use judgement to elevate processing and/or team issues to manager as necessary.
• Balance customer service to employees and property management with efficiency of operation, providing excellent quality customer service to internal employees as well as outside sources.
• Maintain payroll guidelines and drive standardization and efficiency by establishing, writing and updating desk procedures.
• Responsible for training of new hires within the Payroll team.
• Use independent judgment, logic and analytical skills in problem solving.
• Practice flexible leadership, professional management skills, and consultative and participative decision-making skills.
• Train to serve as backup to the Payroll Manager and coordinators.

Oversee and support timely and accurate payroll processing:

• Ensure timely and accurate completion of all payrolls while ensuring compliance with federal, state and local laws.
• Review and approve payrolls prior to finalization, correcting errors as necessary.
• Work collaboratively to obtain compliance with payroll timelines and procedures.
• Act as a resource to Payroll Coordinators for all payroll related processing issues, including troubleshooting system issues, working with technical support, IT and others as required.
• Maintain complete confidentiality of employee information.

Provide leadership and oversight for all Payroll Tax functions; support internal and external audits:

• Lead quarter end and year end activities, payroll tax oversight and ad hoc projects.
• Perform reconciliations and balancing of payroll liabilities each pay period.
• Lead auditing, balancing and finalization of quarter and year end data and reporting.
• Responsible for working with our third-party payroll tax administrator to submit, track and resolve all tax inquiries.
• Collect data for Workers Compensation audits, 401K audits, etc. and work with internal teams for submission.

Contribute to a culture of Continuous Improvement:

• Evaluate payroll practices critically and continually to identify, and implement, opportunities for increased effectiveness, efficiency, accuracy and compliance with federal, state and local laws.

Other duties may be…