Director of Food And Beverage

Reporting to the General Manager, the Director of Food & Beverage provides strategic vision, leadership, and supervision to the Food and Beverage teams. This leader is expected to monitor sales, cost of goods, labor, and inventory to identify trends and make business decisions that ensure profitability goals are achieved. Furthermore, this role ensures that teams provide outstanding service, exceptional culinary and service experiences to our Guests and Hosts in full alignment with Herschend Family Entertainment, Silver Dollar City and Silver Dollar City Resort objectives.

• Responsible for directing and organizing the activities of the Food and Beverage departments of Silver Dollar City Resort to ensure brand standards and a safe, high-quality food and beverage product are consistently being met while achieving budgeted revenue, cost and profit goals.
• Build strong relationships and ability to collaborate with Property Support Center, Silver Dollar City and other Herschend Family Entertainment properties, vendors, sponsors and partner teams to ensure company expectations are achieved.
• Responsible for menu concept, development/engineering process alongside key stakeholders, i.e. consultant group, corporate F&B leadership, VP Operations and General Manager.
• Responsible for all resorts’ Food and Beverage outlets including banquets and catering.
• Demonstrate strong knowledge of current trends in the food and beverage industry. Champion the development and implementation of new and creative food concepts that keep pace with or lead business and industry trends.
• Ensure a positive work environment for all Hosts and high levels of engagement and job satisfaction.
• Ensure high levels of customer service at all touch points, exceeding brand standards and guest expectations resulting in high Net Promoter scores (NPS), customer loyalty, referrals and repeat transient and group business. Focus on key attributes that drive Net Promoter Score (NPS).
• Comply with all federal, state, local, and company regulations, policies, and procedures.
• Lead safety efforts for the F&B organization - e.g. health department and Steritech inspections, internal and external audits, representation at safety committee meetings, food handling and storage, dating, labeling product, General Safety Training, responsible beverage training and certifications, safety critical host training, safety sign-offs, monthly department safety audits, chemical introduction and handling, etc.
• Plan and direct functions of administration and planning of the Food and Beverage organization to meet daily needs of the operation.
• Responsible for creatively engaging guests and capturing demand to improve revenues and average check.
• Subject matter expert of Point of Sale and back-of-house management software (Crunch Time).
• Work closely with Property Support Center Procurement Leadership and approved vendors to ensure efficient and accurate projections and orders are placed for the right products at the right time and all procurement policies and procedures are followed.
• Develop and oversee financial budgets to support business plans.
• Ownership of P&L, business planning and capital projects, budgeting and forecasting activities.
• Implement effective controls of food, beverage and labor costs among all areas of responsibility.
• Ensure all period-end inventories are completed and accurate.
• Review period profit and loss statements, participate in period-end P&L meetings and prepare action plans for improvement as necessary.
• Develop and execute action plans to address business shortfalls.
• Delegate responsibility and authority for the operation of the various food and beverage outlets and BOH areas at Silver Dollar City Resort.
• Partner with the HR team for staff recruiting, interviewing, and hiring.
• Manage performance of direct reports (hourly and exempt) by leading, motivating, mentoring, coaching, and providing performance feedback; work collaboratively with them to design professional development plans that support their continuous learning.
• Responsible for effective host training programs, promoting growth, and strong bench…