Retail Sales Manager

Reports to:

Chief Operating Officer

Department:
Thrift Store

Work Location:

Branson, Missouri
FLSA Status:
Full-Time Non-Exempt

Purpose:

The Retail Sales Manager provides supervision, oversight, and management of Elevate Branson’s thrift store operations to generate revenue that supports Elevate Branson administration and programs. The manager leads all aspects of store functionality; including sales, donation processing, staff and volunteer supervision, internal fiscal controls, and promotion within the community. The manager also oversees the merchandising and sale of Elevate Branson branded merchandise, ensuring it is prominently featured and effectively displayed.

This role is responsible for creating and maintaining an inviting, organized, and visually engaging store environment through thoughtful displays and presentation standards that enhance the customer experience. The manager is a member of the Senior Management Team.

• Oversees procedures for store operations, including opening, and closing the store; procedures for accepting, sorting, pricing donations; security procedures for staff and volunteers, handling of cash, and other relevant procedures as needed.
• Oversees the processing of donated items, organize donated pick-ups and manages the rotation of items and the disposal of donated items in a timely fashion.
• Processes include: sorting, tagging, displaying and disposing of donated items, providing direction to staff and volunteers; sets standards for merchandise and communicates same.
• Manages supply inventory and completes purchase orders as necessary.
• Experience with “point of sale,” computerized sales & inventory systems, Square system is a plus.
• Understands budget management and contributes to the development of annual revenue projections and meets financial goals.
• Maintain and increase knowledge of resale, thrift, consignment and retail trends through daily reading (websites, publications) and participation in webinars, staff meetings, and periodic offsite training.
• Meets periodically with other thrift shop managers for networking.
• Participate in training required by accreditation standards, plus performance and quality improvement efforts.
• Completes and submits all required and assigned paperwork in a timely and accurate manner.
• Coordinates the hiring, supervision, evaluation and professional development of staff under manager’s direct supervision.
• Establishes sales goals for staff and lead volunteers.
• Assesses the store’s need for staff and volunteers.
• Create weekly and daily store sales and events, using social media, coupons, etc.
• Develops schedules for paid staff and works with the Volunteer Coordinator to ensure the development of a daily schedule of volunteer coverage to maintain adequate personnel at the store to accomplish tasks and respond to customers.
• Trains and supervises store volunteers; helps with recruiting of volunteers.
• Provides supervision for staff to include regular and ongoing monitoring of work productivity and work habits; performance evaluations of individual staff as required by supervisor; review of job descriptions as required by supervisor; timely reporting to supervisor of performance excellence or disciplinary issues.
• Maintains current knowledge of Elevate Branson policies and procedures as they relate to personnel; monitor staff for adherence to policies and procedures; take corrective action as necessary to ensure staff is in compliance.

• Conducts regularly scheduled communication with staff to provide direction, guidance and oversight to personnel.
• Consults with staff on a regular basis, addressing concerns and sharing ideas.
• Provides timely direction and written and verbal feedback to staff.
• Ensures staff is fully trained and competent to perform the elements of their job as defined by their job description.
• Ensures staff is knowledgeable of Elevate Branson policies and procedures and are compliant.
• Analyzes sales and current inventory in order to provide projections and recommendations to retain customers and increase sales.
• Oversees the display of merchandise inside the store to enhance the appearance and appeal of…