Sales Associate

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style, whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced this philosophy. Express ensures customers look and feel their best, wherever life takes them. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, as well as the  online store and the Express mobile app.

Branson Outlets

Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in‑store shopping experience for our customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing the customers' wait time.
• Positively resolve customer service‑related issues and, if necessary, communicate resolution or escalation to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging participation.
• Perform other essential functions as directed by your supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  0‑2 years of relevant job experience, with a minimum of 6 months.
• Proficiency in technology, including iPad and registers.
• Meets defined availability criteria, including nights, weekends, and non‑business hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Strong customer service skills and ability to interact with customers.
• Strong verbal and written communication skills with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

PHOENIX offers a range of benefits to help protect full‑time associates' health and long‑term financial security, including:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

For part‑time associates, PHOENIX partners with LIG Solutions to provide individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, and life insurance.

Additionally, part‑time associates may be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with company match.

Part‑time associates also receive an Express merchandise discount, can participate in the Learn & Earn incentive program, and choose voluntary benefits through You Decide.

Actual compensation offered depends on factors such as work location, education, relevant skills, and experience of the candidate.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any terms and conditions of employment on the basis of any federally, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States and is committed to providing reasonable accommodation to individuals with disabilities.