Operations Lead - Ballparks of America​/Sho-Me

OPERATIONS LEAD - Ballparks of America/Sho-Me

BPA SFM, LLC

Location:

Branson, MO | Department: OPERATIONS |

Reports To:

Operations Coordinator | Status: FULL-TIME (NON-EXEMPT)

Ballparks of America and Sho-Me Baseball delivers the ultimate tournament experience for players, families, and coaches in Branson West, MO. You will be joining a championship-level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Ballparks of America and Sho-Me are managed facilities by Sports Facilities Management, LLC, a Sports Facilities Companies SFC company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

The Operations Lead provides the first point of contact for all guests. This Lead is expected to provide excellent guest service to all stakeholders and help cultivate a memorable event experience. There will be game day responsibilities for baseball games. This position will also have a large role in supporting daily operations, facility upkeep, and leading operations shifts.

• Perform operating procedures relating to events and programs
• Support all aspects of game day operations
• Effectively lead Operations Team shifts
• Assist in performing preventative maintenance work

• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• 1-2 years of event execution and/or college athletics experience
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Facility has intermittent noise

• Have a basic understanding of event execution and/or college athletics