Winter Co-op - HR Analyst

At Manulife John Hancock, we believe in investing in the future, starting with you. Our Knowledge Analyst Winter Co-op is your launchpad to success, offering the support, structure, and meaningful opportunities you need to learn, grow, and make an impact.

Are you interested in knowledge management, content strategy, employee experience, and emerging AI technologies? The AskHR Knowledge & Education team is looking for a highly organized and detail-oriented student to support the maintenance, governance, and continuous improvement of HR knowledge content. Working alongside Knowledge Management professionals and HR stakeholders, you will gain hands-on experience with enterprise knowledge platforms, content governance practices, reporting and analytics, and initiatives that help employees access information quickly and effectively through self-service tools.

This opportunity is ideal for students who enjoy researching, organizing information, analyzing data, improving processes, and creating high-quality content that supports business outcomes.

• Support the maintenance, review, and updating of HR knowledge articles, guides, and documentation to ensure content remains accurate and current.
• Partner with content owners and HR stakeholders to coordinate article reviews and content governance activities.
• Assist with content cleanup, standardization, and quality assurance efforts across internal knowledge management platforms.
• Support initiatives focused on improving content usability, searchability, and employee self-service experiences.
• Conduct research and gather information from subject matter experts to support content updates and process documentation.
• Assist with reporting and analytics activities by maintaining trackers, compiling metrics, and identifying trends that support knowledge and contact center strategies.
• Support projects related to knowledge management, Service Now, content governance, and generative AI readiness.
• Identify opportunities to improve existing processes and contribute recommendations that enhance content quality and operational efficiency.
• Collaborate with cross-functional teams on special projects and continuous improvement initiatives.

• Currently pursuing an undergraduate degree in Human Resources, Business Administration, Communications, Information Management, Professional Writing, English, Psychology, or a related discipline.
• Strong written and verbal communication skills with the ability to communicate effectively with stakeholders across multiple teams.
• Strong analytical and problem-solving abilities, including the ability to organize, interpret, and synthesize information from multiple sources.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent attention to detail and strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
• Demonstrated ability to work independently while contributing effectively within a collaborative team environment.
• Interest in human resources, knowledge management, employee experience, content strategy, or digital transformation initiatives.
• Ability to identify opportunities for process improvement and contribute innovative solutions.
• Positive attitude, adaptability, and eagerness to learn new systems, technologies, and business processes.

• Experience conducting research, creating documentation, editing content, or managing information repositories.
• Familiarity with content management systems, SharePoint, Service Now, Salesforce, or similar platforms.
• Experience using Excel, Power BI, or reporting tools to analyze and present data.
• Interest in generative AI technologies and their application within knowledge…