Canadoor Garage Doors is one of Ontario’s leading garage door service and installation providers. We pride ourselves on craftsmanship, reliability, professionalism, and teamwork. Every role contributes to building a company where people grow, take ownership of their results, and customers are genuinely cared for.
About CanadoorCanadoor Garage Doors is one of Ontario’s leading garage door service and installation providers. We pride ourselves on craftsmanship, reliability, professionalism, and teamwork. Every role contributes to building a company where people grow, take ownership of their results, and customers are genuinely cared for.
Why This Role ExistsThe Lead Garage Door Technician role exists to deliver high-quality residential and commercial service and installations while providing an exceptional customer experience and acting as the Lead Technician for Canadoor’s Sudbury field team.
This is a senior technical and field leadership role for someone who can work independently, solve problems, confidently guide customers toward the right solutions, support other Technicians, and help maintain Canadoor’s standards in the Sudbury market.
As the Lead Technician in Sudbury, you’ll also act as an important connection between the Sudbury field team and Canadoor’s Field Supervisors, communicating issues, identifying concerns, and helping ensure problems are addressed quickly and effectively.
What You’ll Do- Act as the Lead Technician for Canadoor’s Sudbury field team
- Independently complete residential and commercial garage door service, repairs, and installations
- Diagnose garage door, operator, and related equipment issues and determine appropriate solutions
- Install and service garage doors, openers, springs, cables, hardware, and accessories
- Work with commercial door systems and related equipment
- Provide customers with clear options and recommendations based on their needs
- Follow Canadoor’s 5-Star Service & Sales Process on every customer interaction
- Identify legitimate sales opportunities and confidently communicate the value of recommended solutions
- Meet established technical, customer service, sales, and performance KPIs
- Provide day-to-day technical guidance and support to Sudbury Technicians and Apprentices when required
- Lead by example in workmanship, professionalism, safety, customer service, and accountability
- Liaise with Canadoor’s Field Supervisors regarding technical, operational, customer, safety, or team issues that require additional support or escalation
- Proactively communicate field concerns and help identify solutions before issues become larger problems
- Support Field Supervisors in maintaining consistent Canadoor standards across the Sudbury field team
- Complete work orders and track time and job information accurately using Service Titan
- Maintain a clean, organized, stocked, and professional company vehicle
- Communicate effectively with Dispatch and the office throughout the day
- Follow all safety regulations, company policies, and traffic laws
- Take ownership of each job from arrival through successful completion
- An experienced garage door professional who takes pride in doing the job right
- A natural field leader who is comfortable being the go-to Technician in Sudbury
- Reliable and accountable — you follow through and take ownership of your results
- Self-motivated and able to work independently without constant supervision
- A strong problem-solver who can confidently diagnose technical issues
- Someone who recognizes when an issue needs to be escalated and communicates it quickly and clearly
- Customer-focused and comfortable explaining options and making recommendations
- Comfortable with sales and being accountable to performance KPIs
- Professional in how you communicate, work, and represent the…
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