Patient Service Representative

Job Title

Patient Service Representative

501

Monday thru Friday 8am-5pm

1.0

No

No

No

Non-exempt

BMH Orthopaedics & Sports Medicine

Brattleboro, Vermont

Responsible for the smooth flow of patients and their information through the office. Completes the secretarial/reception and clerical duties of the office.

The BMH Medical Group provides medical services in various specialties and offices including internal medicine, family practice, pediatrics, ob/gyn, cardiology, orthopedics, urology and general surgery. The practices are staffed by physicians and other licensed providers who are supported by clinical staff (LPNs or medical assistants) and clerical staff (receptionists, transcriptionist, file clerks). Hours vary by practice but are generally 8:30 - 5:00.

Demonstrates the ability to organize the office efficiently and effectively.

• Determines the patients' needs and directs them accordingly
• Organizes the schedule to maintain a steady flow of patients
• Inpatients are scheduled daily with appropriate status written by patient's name
• Completes and sends inpatient schedule to nursing units and calls any changes up to the units as they occur
• Completes outpatient schedules by accurately noting time/date
• Checks patients in and ensures appropriate Registration status
• Communicates any changes to the clinician's schedule by noting it in the schedule
• Accepts information for patient referrals and pursues the procurement of required information prior to initial evaluation
• Communicates referrals for speech to SLP

Reviews daily charges.

• Verifies that billing is completed for all patients seen
• Day-end reports are balanced against the schedule account of the day
• Accurately communicates necessary corrections to the staff and verifies corrections are completed
• Monthly discharge out of system those patients who are no longer active cases
• Directs patient questions re: billing

Demonstrates proficiency with word processing.

• Develops and updates department forms
• Assists in the development of new office and clinical forms.

Accurately maintains department inventory of office and clinical supplies.

• Maintains office equipment and calls for service when appropriate
• Inventories office and clinical supplies weekly to maintain adequate stock
• Completes the appropriate requisition for needed items and distributes supplies appropriately in a timely manner when receive

Performs all secretarial tasks such as filling, mail distribution and chart assembly in a timely and accurate manner.

• Pulls files for each staff member at the end of each workday for the next day
• Files paperwork accurately before the end of each workday
• Maintains medical files in an orderly fashion
• Outgoing and incoming mail is accurately distributed each morning an afternoon
• Patient charts are prepared prior to their initial visit
• Assists in identifying appropriate staff coverage (clinical to meet operational needs)
• Trains and supervises other office staff to ensure productivity and quality of work
• Assists in maintaining patient satisfaction and confidentiality

Assists the Department manager by addressing day-to-day operational issues to support the needs identified by the Department and in accordance with established policies/procedures/protocols.

• Acts, on a daily basis, as the resource person for staff with regard to unit/specialty specific policies and procedures
• Assists staff in solving problems regarding administrative support or clinical and operational issues for specific areas
• Communicates with the department staff to ensure that staff remain current on policies and procedures
• Oversees the management of workflow to ensure the efficient…