Food Hub Administrative Coordinator Sales and Procurement

Position Title: Food Hub Administrative Coordinator - Sales and Procurement

Supervisor: Business Development Manager

Employee Status: Full-Time, Non-Exempt, Hourly

Food Connects is an equal-opportunity workplace and will not discriminate on the basis of disability or other legally protected categories. If an employee has a disability that makes it difficult to perform their job duties, they are encouraged to notify us to discuss reasonable accommodations.

Food Connects is a nonprofit organization based in Brattleboro, VT. We distribute regional foods through our Food Hub, provide educational and consulting services to bring producers to market, and inspire kids to love local foods through our Farm to School Program. We partner with producers and customers across Vermont, New Hampshire, and Western Massachusetts to support a vibrant local food system.

This Administrative Coordinator position works within the Business Development Department, providing the Sales and Procurement Teams with vital backend support, assisting with various administrative tasks, and providing excellent customer service to Food Hub customers and vendors.

They’ll work with our team to continuously evolve and develop seasonal sales strategies, promote new brands and products, and help build relationships with our partners.

• Customer Orientation
  :
  The ability to demonstrate concern for satisfying one’s external and/or internal customers.

• Initiative
  :
  Independently Identify and resolve needs and issues before being asked.

• Results Orientation
  :
  The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

• Thoroughness
  :
  Ensuring that one’s own and others’ work and information (if required) are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.

• Task Management
  :
  Can prioritize tasks and work toward their completion through tracking details and progress and, when needed, toggling between different projects or assignments.

• Balancing Team and Individual Needs
  :
  Ability to work cohesively within a team environment while independently managing one’s own duties and responsibilities.

• Processing sales orders, order substitutions and shorts, credits and other sales/proc administrative processes.

• Assist Sales Specialists with customer relationship management, time-sensitive customer outreach, sales coverage and new customer inquiries.

• Provides excellent customer service; always reachable (during business hours) by a customer in need, by email and phone.

• Offers prompt conflict resolution to customers and alerts other teammates and departments of issues as needed.

• Assist Sales Specialists with preparations for customers visits.

• Coordinates with vendors and customers on promotions and store demonstrations.

• Provide support to the finance team regarding customer receivables.

• Assists the Business Development Team with other tasks as assigned.

• Helps maintain a database of customer notes and developments.

• Participates in team product samplings to evaluate potential new products and vendors.

• Promotes sales growth by enhancing existing relationships with customers & understanding the varied needs of our diverse customer base.

• Assists in developing sales plans, strategies and monthly promos.

• Helps identify target customers and markets, as well as products and categories.

• Maintains up-to-date knowledge regarding current marketplace trends and local seasonal availability.

• Assist Procurement Team with maintenance of product listings, ensuring that item descriptions and images are complete and up to date.

• Assist with coordination of shorts/subs for JIT/Fresh List items.

• Assist Procurement Specialist with coordination of vendor promotions, billbacks, and reporting.

• Assist Procurement Team with review and follow up of new vendor inquiries.

• Assist with vendor purchase orders as needed.

• Fill in for other staff in…