Customer Quality Manager

G.S. Precision is a global leader in the manufacture of critical components for the Aerospace and Defense Industries. We are a team of 700 dedicated people in facilities totaling 230,000 square feet in four integrated locations. We leverage our 60+ years of experience along with investments in the latest technologies to engineer processes that yield consistent and competitive results with superior quality.

Our culture is based on our Company Values which include Transparent Accountability, Humility, Customer Focused, Empathy, and Inclusiveness. These values guide all levels of the organization when communicating with our customers and each other. They help us to reach our goals, and grow our business and to hire great talent!

We offer a competitive benefits package, which includes but not limited to:

Comprehensive Health, Dental and Vision Care Coverage

Company Paid Life and AD&D Insurance

Company Paid Short-Term Disability

401 (k) Matching Retirement Plan

Employer Funded Health Reimbursement Account

Flexible Spending Account

Paid Holidays

Generous Paid Time Off

Dependent Care Spending Account

Employee Assistance Program

Educational Assistance Program

Employee Referral Bonus

Safety Shoe Allowance

Prescription Safety Glasses Program

Shift Differentials for 2nd and 3rd Shifts

Bereavement Leave

On-Site Brattleboro, VT

The Customer Quality Manager serves as a strategic leader responsible for driving customer-focused quality initiatives across the organization. This role ensures that products, services, and business processes consistently meet or exceed customer expectations while maintaining compliance with applicable industry standards and regulatory requirements. The Customer Quality Manager leads cross-functional efforts to strengthen customer relationships, improve organizational performance, foster a culture of quality excellence, and develop team capabilities that support long-term business objectives.

This position provides leadership to quality personnel and influences teams across Operations, Engineering, Sales, Program Management, Supply Chain, and external partners to proactively identify risks, resolve customer concerns, and implement sustainable improvements.

• Develop, establish, and communicate the organization's customer quality vision, objectives, and performance metrics aligned with business goals.
• Lead the Customer Quality function and provide direction, coaching, and development to quality team members.
• Build a culture of accountability, customer focus, and continuous improvement throughout the organization.
• Serve as the primary escalation point for significant customer quality issues and drive timely resolution.

• Act as the primary quality representative for customers regarding product performance, quality concerns, audits, and corrective actions.
• Develop and maintain strong relationships with customers to understand expectations and proactively address emerging concerns.
• Collaborate with commercial and program teams to enhance customer satisfaction, loyalty, and retention.

• Ensure products, services, and processes comply with applicable standards and regulatory requirements, including AS9100, Nadcap, customer-specific requirements, and other relevant industry standards.
• Establish, maintain, and continuously improve policies, procedures, work instructions, and documentation supporting the Quality Management System.
• Lead customer audits, regulatory inspections, and certification activities while ensuring effective closure of findings.

• Partner with Product Development, Engineering, Manufacturing, Sales, Program Management, Supply Chain, and subcontractors to develop and implement robust workflows and quality controls.
• Facilitate cross-functional problem-solving initiatives to address systemic quality issues and prevent recurrence.
• Lead quality planning activities during new product introduction and process changes.

• Monitor supplier performance and compliance to ensure quality requirements are achieved throughout the supply chain.
• Collaborate with suppliers and procurement teams to implement corrective actions and supplier development initiatives.
• Drive continuous improvement efforts with external partners to reduce risk and improve performance.

• Implement and maintain systems to collect, analyze, and trend customer feedback, complaints, returns, and performance data.
• Identify recurring issues and lead root cause investigations using structured problem-solving methodologies.
• Champion corrective and preventive action processes and verify effectiveness of implemented solutions.
• Utilize customer quality metrics to prioritize improvement initiatives and measure results.

• Recruit, mentor, coach, and develop quality personnel to build a…