Retail Service Specialist

Compensation

Pay Range: $14.01 - $20.00 (actual hourly rate will equal or exceed the required minimum wage applicable to the job location). Additional compensation may include annual, quarterly performance bonuses, or premiums based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Retail Service Specialist supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. In the absence of Assistant or Store Manager, the specialist will assume shift management responsibilities.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure team members execute on customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
• Ensure telephones are answered in accordance with company policy.
• Process buy online/ship to store, hub-to-store transfers, and DC add orders in a timely manner, and contact customers upon shipment arrivals.
• Handle special orders and outside purchases efficiently and in accordance with procedure, using the electronic outside purchase order ledger.
• Process and, if applicable, issue refunds for retail customer returns and exchanges using correct payment methods, and stage returned merchandise correctly in the returns area.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule and that any deviations are approved by management; verify that team members clock in and out according to company policy.
• Perform all store opening/closing duties, including day‑end procedures, verifying/securing money and deposits, preparing bank deposits, ensuring night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking and securing delivery vehicle(s) parked in a designated area.
• Perform all other duties as assigned.

• Strong communication skills.
• Ability to obtain RSS Certification.

• Retail sales experience, preferably in auto parts.
• Knowledge of automotive systems and repair, ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions.
• Medical, dental, and vision insurance starting Day One, with optional FSA.
• Team member health and wellbeing programs.
• Tuition and educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or any other protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact  or call (800) 471‑7431 option 1.