Customer Service Rep; Main st

Job Description

Job Duties

• Operate all equipment
• Stock ingredients from delivery area to storage, work area, walk‑in cooler
• Prepare products
• Receive and process telephone orders
• Take inventory and complete associated paperwork
• Clean equipment and facility approximately daily
• Communication
  
  Skills:
  
  Must have the ability to comprehend and give correct written instruction; must communicate verbally with customers and coworkers to process orders over phone and in person
• Essential skills: ability to add, subtract, multiply, and divide accurately and quickly (may use calculator); must be able to make correct change
• Verbal, written, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touch screen
• Standing:
  Most tasks are performed from a standing position; walking surfaces include ceramic tile or brick with linoleum in some food process areas; height of work surfaces is between 36 and 48 inches
• Walking:
  Walking is generally in short distances for short periods
• Sitting:
  Paper work is normally completed in an office at a desk or table
• Lifting:
  Bulk product deliveries are made twice a week or more and are unloaded by team members using hand trucks; deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions up to 3' X 1.5'; cases are usually lifted from the floor and stocked onto shelves up to 72 high; large cans, weighing 3 pounds 7 ounces, are carried from the work station to storage shelves;
  
  occasionally pizza sauce weighing 30 pounds is carried from the storage area to the front of the store; trays of pizza dough are carried two at a time over short distances, weighing about 12 pounds per tray
• Climbing:
  Team members must infrequently navigate stairs or climb a ladder to change light bulbs or clean ovens and wash walls
• Stooping/Bending:
  Forward bending at the waist is necessary at the pizza prep table; toe room is present, but workers cannot flex at the knee while standing at this position; duration of this position is about 30 to 45 seconds at a time, repeated continuously during the day; forward bending is also present at the front counter and when stocking ingredients
• Crouching/Squatting:
  Performed occasionally to stock shelves and clean low areas
• Reaching:
  Performed continuously up and down and forward; workers reach above 72 inches occasionally to turn on/off controls and lift and lower objects to and from shelves; works reach down to perform tasks such as scooping cornmeal from the barrel or washing dishes; workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering the phones
• Hand Tasks:
  Hand-eye coordination is essential; use of both hands is continuous during the day; frequent activities require use of both hands; shaping pizza dough requires both hands and a forceful use of forearms and wrists; workers must manipulate a pizza peel when removing pizza from the oven and when folding cardboard boxes; frequent and/or forceful pinching is required in the folding of boxes
• Team member must be able to grasp cans, phones, the pizza cutter, and pizza peel, and boxes; tool and equipment: team member may be required to utilize pens, computer, telephones, calculator, pizza cutters, and pizza peels

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