Relief Customer Service Representative

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Full Time Brazil South 59 IN, Brazil, IN, US

Relief Customer Service Representative (CSR)

Status:
Full-Time, Hourly Non-Exempt

At First Financial Bank, every interaction is an opportunity to build trust and strengthen relationships. As a Relief Customer Service Representative (CSR), you'll bring flexibility and expertise to multiple banking centers, helping deliver exceptional service wherever you're needed most.

This role is ideal for someone who enjoys variety, thrives in a fast-paced environment, and is passionate about helping customers achieve their financial goals. You'll combine relationship-building with operational excellence while supporting branches across your assigned market.

• Deliver exceptional service:
  Create welcoming, personalized experiences while assisting customers with a variety of banking needs.
• Support multiple banking centers:
  Travel within your assigned market to provide teller and customer service support based on staffing needs.
• Open and service accounts:
  Assist customers with new accounts, account maintenance, and other platform transactions.
• Process financial transactions:
  Accurately complete teller transactions while maintaining balancing and operational standards.
• Identify financial solutions:
  Recommend products and services that align with customers' financial needs and generate referrals for specialized banking partners.
• Support branch operations:
  Assist with daily branch activities, operational reporting, compliance requirements, and branch administration.
• Build lasting relationships:
  Develop customer relationships that deepen engagement and support long-term financial success.
• Maintain compliance:
  Follow Bank policies, operational procedures, SAFE Act requirements, and regulatory standards.

• High school diploma or GED and six months of teller experience with sales experience, or a bachelor's degree in a related field
• Previous banking, teller, customer service, or retail sales experience preferred
• Demonstrated success meeting customer service and sales goals
• Strong understanding of financial products and services
• Excellent written, verbal, and interpersonal communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to multi-task and adapt quickly in a fast-paced environment
• Professional judgment, confidentiality, and a customer-focused approach
• Proficiency with Microsoft Office and general computer applications
• Ability to obtain and maintain SAFE Act registration
• Ability to operate a computer, cash handling equipment, and other standard office equipment
• Ability to communicate effectively with customers and associates in person and by telephone
• Ability to review detailed financial information and accurately process transactions requiring close visual attention
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Reliable transportation and the ability to travel between banking centers within an assigned market

• Competitive Pay & Benefits:
  Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance:
  Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities:
  Tuition assistance and professional development programs.
• A Supportive Culture:
  Integrity, collaboration, innovation, and respect are at the heart of what we do.

First Financial Bank is a dynamic financial institution with over $6+ billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states , we are committed to empowering our clients, fostering personal growth, and building community.

Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future!

First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.