Technical Support

General Information Country Brazil Department _&_DIGITAL_REMOTE_SUPPORT Date Tuesday, January 20, 2026 Working time Full-time #  Job Level Individual Contributor Job Type Experienced Job Field _&_DIGITAL_REMOTE_SUPPORT Description & Requirements

About Xerox Holdings Corporation

At Xerox,
we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at  and explore our commitment to diversity, inclusion and belonging.

Be the expert that customers and internal teams rely on when challenges get complex. As a Technical Support Specialist at Xerox, you will play a critical role in resolving advanced issues, collaborating across teams, and enhancing the customer experience for sophisticated, high-tech solutions.

• Provide advanced technical support to field engineers, technicians, and product teams for complex electro‑mechanical systems and enterprise software
• Diagnose, troubleshoot, and resolve critical issues beyond the scope of frontline support
• Communicate persistent product issues to engineering teams for design or software enhancements
• Participate in customer installations and technical training as needed
• Deliver accurate, clear, and timely support in high‑stakes, technical environments

• Experience supporting advanced hardware or software systems in a technical support or engineering capacity
• Strong diagnostic, troubleshooting, and root‑cause analysis skills
• Clear communication skills, both written and verbal, to engage technical and non‑technical stakeholders
• Familiarity with electro‑mechanical systems, networking, or IT infrastructure
• Degree, diploma, or equivalent experience in a technical field is preferred