Product Training Manager

Education Practice Manager plays a critical role in achieving this objective. They work collaboratively with their consulting team to oversee the programs that help our customers to build product knowledge, increase user adoption and achieve ROI.

This position is part of a collaborative Education management team within Education Services Delivery, North America. The Education Practice Manager will oversee a team of Education Consultants based in Brazil and remotely in Guadalajara, Mexico. They are responsible for the successful delivery of all Net Suite Education Services across LATAM markets—primarily Mexico, Colombia, Chile, and Brazil—with an emphasis on supporting new customers during Net Suite implementations, including those led by Partners.

This role oversees the project portfolio and ensures delivery consistently exceeds quality standards, working closely with their peers across the LATAM market.

This role will also manage their business directly. They will work across teams to ensure the education solution offerings are meeting the needs of the customers over time particularly in relation to localizations for each market. The Education Practice Manager will work with their peer management team as well as across internal teams to drive the business to ensure our offerings are evolving to meet the needs of the customer and market.

We are seeking a services management professional, passionate about leading a team to high levels of performance while delivering solutions that drive the effective use of Net Suite by our customers. This role requires prior management experience with the ability to coach employees on performance and career growth while retaining talent.

• Manage project portfolio to ensure quality, on-time and on-budget implementations using a mix of own team and global resources.
• Develop a team of trusted Advisors to bring the customers through their implementation and beyond.
• Collaborate with Net Suite consulting and partners during services engagements.
• Quickly achieve high level knowledge of Net Suite and education and change solutions
• Maintain high levels of customer satisfaction and relentlessly pursue new ways of bringing value to our customers.
• Attract, hire, lead and retain talent.
• Mentor new education consultants and support ongoing development
• Develop or identify expertise building activities for team members.
• Ensure timely team readiness to support new product features and releases.
• Oversee daily activities of the training delivery team, handle administrative tasks and provide direction, motivation and guidance.
• Collaborate with other Education Practice Managers in designing and improving onboarding, growth and professional development programs for our practice.
• Partner with and support sales and consulting teams in developing proposals for our services
• Represent our value proposition internally and to potential and current clients.
• Drive creative solutions for ensuring renewals for education.
• Ensure team billable utilization targets and practice revenue targets are met via effective resource allocation and collaboration with other Education Practice Managers.
• Provide accurate forecasting for revenue and resource capacity planning.
• Collaborate with Director and peers to create new services to advance practice and customer success.
• Collaborate with Curriculum Development and Suite Success teams to design and develop appropriate and affordable education solutions for the LATAM market.
• Provide feedback to education program management to ensure program, curriculum and asset quality.
• Champion special projects to support business process, team and tool improvements.
• Support global regions to align delivery models and to manage multi-national clients.
• Excellent people management skills, including successful experience managing a training delivery/ user adoption consulting team for a software company or demonstrated success mentoring, coaching and developing others.
• Strong history demonstrating leadership behaviorsregardless of title; including inspiring others, leading by example, strong decision-making capabilities, flexibility, empathy and accountability.
• Outstanding…