Credit and Customer Relations Assistant

Job Summary:

This role manages preliminary notices, lien waivers, and project documentation while assisting with collections, payment processing, and customer account support. Maintains accurate records, coordinates vendor and customer setup requirements, and ensures timely communication with internal teams and customers. Requires strong organizational, analytical, and communication skills, with the ability to work both independently and collaboratively.

Duties/Responsibilities:

- Manage preliminary notice process, including requesting and reviewing project information, maintaining project files, and printing notices.

- Provide accurate lien waivers to customers promptly upon request.

- Record pertinent data on collection efforts and customer financial status in database, assist team on follow up of payment and orders as requested.

- Collect and maintain insurance certificates for Customers and ATC Vendors.

- Complete vendor information requests as needed to set up new customers.

- Support billing and accounts receivable teams on various duties, including submitting payment applications and processing incoming payments via check, ACH, and credit card.

- Provides customer support in the form of sending statements/invoices as requested.

- Performs other related duties as requested.

** Pay Details:**  $26.00 to $33.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.  In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

** Massachusetts Candidates Only:
** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.