Workers Compensation Claims Assistant | Brea, CA; In-Office

PRIMARY PURPOSE

To provide support to the claims staff and to perform other office tasks depending on the client program.

• Set up and enter new claims into the claims management system.
• Input and review notes/diaries in the claims management system as instructed.
• Process payments.
• Process mail; handle filing, faxing and photocopying.
• Review, prepare, create, and/or send letters, reports, and forms.
• Answer and initiate telephone calls, set up medical appointments, and provide customer service as required.
• Other activities/projects as assigned, including the preparation and distribution of computer reports.

• Perform other duties as assigned.
• Support the organization's quality program(s).

Education & Licensing – High school diploma or GED required.

Experience – Six (6) months of clerical or customer service experience or equivalent combination of education and experience required.

Skills & Knowledge – Excellent oral and written communication; PC literate, including Microsoft Office products; strong organizational skills; ability to work in a team environment; ability to meet or exceed performance expectations.

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding.

Auditory/Visual: Hearing, vision and talking.

A referral incentive program. Career development and promotional growth opportunities. A diverse and comprehensive benefits offering including medical, dental, vision, 401(k) starting on day one, PTO, disability and life insurance, employee assistance, flexible spending or health savings accounts, and other additional voluntary benefits.

For the jurisdiction noted in this job posting only, the range of starting pay for this role is $20.00–$22.00 per hour.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.