Sr. Business Operations Manager

The Sr. Business Operations Manager responsible for providing leadership to ensure a focused and efficient operation throughout the entire organization. This role will support analyzing data and developing strategies for safety, claims, fleet, facilities, compliance/licensing, lender financing, and other daily operational needs. The position will make recommendations for key areas through data analysis, they must make reporting actionable, and solution based.

Additionally, they will produce reporting and data analysis that enables leadership teams to act on findings and provide recommendations.

This position will translate department strategy into specific roadmaps, key performance indicators and metrics for measuring progress. Collaborates with site operational and functional leaders to develop a high-performance culture by meeting overall operational objectives and implementing standardized processes and procedures that increase gross margin, reduce inventory and minimize cost while maximizing the value delivered to customers. Performs all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

• Data Analysis & Reporting
  • Design, develop, and maintain databases to support statistical reporting and business intelligence needs.
  • Build scalable infrastructure to automate the generation and analysis of operational reports, minimizing manual intervention.
  • Conduct complex data analyses to support ad-hoc business questions, providing clear, actionable insights to stakeholders.
  • Utilize advanced analytical tools and database applications to assess data quality, system functionality, and reporting accuracy.
  • Collaborate with business units to review key performance indicators (KPIs) and develop strategic action plans based on data-driven insights.
• Operational Excellence & Process Improvement
  • Partner with regional leadership to evaluate and enhance operational workflows, identifying inefficiencies and recommending best practices.
  • Document all process improvement initiatives and work toward standardizing procedures across the organization.
  • Facilitate root cause analysis to identify underlying issues and develop sustainable solutions that improve operational performance.
  • Lead initiatives aimed at continuous improvement, ensuring alignment with organizational goals and compliance standards.
• Support procurement strategies by engaging with vendors to ensure consistent, efficient, and transparent processes.
• Streamline vendor engagement workflows to enhance responsiveness and reduce administrative overhead.
• Analyze procurement data, including price variations and material costs, to support strategic sourcing and cost optimization.
• Collaborate with brand teams to monitor vendor performance, track KPIs, and ensure alignment with service level expectations.
• Data Modeling and Revenue Opportunities
  • Develop and implement data models to identify revenue opportunities, especially in overlapping market locations
  • Support marketing and sales initiatives by providing insights into customer behavior, market trends and revenue potential.
  • Promote a culture of data-driven decision-making and innovation in revenue management across the organization.
  • Work closely with support functions to ensure operational strategies are aligned with broader business objectives.
• Lender Financing
  • Take full ownership of lender financing engagements, managing relationships and ensuring alignment with business needs.
  • Analyze financing options and stratify lender partnerships to optimize plan selection and maximize financial impact.
  • Collaborate with finance and operations teams to ensure seamless integration of financing strategies into business planning.
• Data Integration & Infrastructure Development
  • Identify and implement tools to integrate support functions into CRM systems and other core business applications.
  • Lead the design and implementation of a centralized data warehouse to support enterprise-wide reporting and analytics.
  • Work cross-functionally to ensure data infrastructure meets the evolving needs of all departments and supports strategic initiatives.
• Data Warehousing
  • Lead the charge in engaging the organization to build data warehouse structure to support all functions.
  • Work cross functionally throughout the organization to start the implementation of central data warehousing.
• Project & Stakeholder Management
  • Lead and manage cross-functional projects from initiation through execution, ensuring timely delivery and measurable outcomes.
  • Serve as a liaison between technical teams and business stakeholders to ensure project alignment and effective communication.
  • Perform other related duties as assigned, contributing to the overall success and agility of the organization.
• Perform other related duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the…