Customer Service Representative; Level II
Listed on 2026-02-24
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Customer Service Representative (Level II)
Full-time
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Responsibilities:
- Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Handles customer calls with somewhat more complexity.
- The bank is closed on Thanksgiving, Christmas and New Years Day.
- All contractors will be expected to work all other days of the week.
Call Center/Customer Service assessment score with 80% min and typing skills test with 30-40 wpm are required for all submittals.
- Stable work history, along with a minimum of 2 years Call Center experience
- Must have good communication and problem-solving skills.
- May research issues or transfer to a research function.
- May involve cross selling or up selling of other financial products.
- 2-5 years of experience as a CSR.
- BILINGUAL (Spanish and English) a big plus.
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