Coordinator Customer Support Frontline

Position

Job Title: Coordinator Customer Support Frontline
Company: Beckman Coulter Diagnostics
Location: Brea, CA
Employment Type: Full Time

At Beckman Coulter Diagnostics, one of Danahers 15+ operating companies, our work saves lives and were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year.

From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making, we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Customer Support Coordinator (Frontline) is responsible for delivering a customer-focused experience by managing inbound interactions with professionalism, providing accurate product information, processing orders efficiently, and resolving order management issues with care and urgency.

This position reports to the Supervisor of Customer Support and is part of the Client Services Department and is located in Brea, CA and will be an on-site role.

• Deliver exceptional customer support by managing inbound phone and email interactions accurately processing orders, addressing inquiries, and ensuring timely resolution of order management issues to provide a positive customer experience
• Maintain clear and proactive communication with customers to ensure accuracy across billing, shipping, and fulfillment processes, while fostering trust and long-term satisfaction
• Analyze and process customer requests, returns, and credits with precision and accountability ensuring compliance with company policies, timely turnaround, and professional communication in every interaction

• High school diploma or GED with 2+ years' experience in Customer Service
• Proficient written and verbal communication skills in English along with reasoning skills and the ability to exhibit critical thinking for timely customer resolutions

• Associate or Bachelor's Degree
• Using ORACLE (or a similar size ERP system, i.e. SAP, JD Edwards, etc.)
• MS Office Skills - specifically with Outlook and Excel Pivot Table and V-lookup experience preferred

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether its a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The hourly range for this role is $22.00 - $30.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note:

No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with…