Customer Service Representative

Client:
Radiometer

• Build relationships with customers via phone and email communication to resolve issues and ensure high satisfaction.
• Answer phones promptly in a high‑volume support setting.
• Process customer orders via phone, standing orders, field service orders, replacement orders, fax orders, and electronic data interchange (EDI).
• Support sales and field representatives by responding to inquiries, placing orders, and providing proof of delivery as needed.
• Maintain a high level of accuracy and efficiency, both for the department and individually.
• Be knowledgeable on products and special projects as deemed vital by the manager.
• Communicate timely and accurately and establish and maintain good working relationships with upper management and internal departments (Field Service, Sales, Finance, Bids & Contracts, HR, IT).

• Basic computer skills (MS Office 2000 or later, including Word, Excel, Outlook).
• Basic math skills and statistical knowledge.
• Proficient at keyboard entry; prior experience entering orders while on the phone is a plus.
• Excellent multitasking and problem‑solving abilities.
• 1–3 years of customer service experience required.
• High school graduate required; associate degree preferred.
• Primary language:
  English.
• Little to no travel required.

• Self‑motivating with a positive outlook and a focus on quality work.
• Demonstrates a sense of urgency, attention to detail, and aspiration for continuous professional development.
• Shows a need to succeed by setting personal goals to outperform company metrics.
• Maintains a positive attitude and works constructively in a team environment.
• Able to handle multiple tasks and key deliverables while performing under time constraints.
• Exhibits excellent time management and organizational skills.